Brittney Cook
Sisters
Summary
Professional with over a decade of expertise in enhancing customer satisfaction and streamlining operations. Proficient in communication, time management, and data entry, with a proven track record of optimizing processes and fostering team success. Eager to leverage skills in a dynamic environment that values customer service and teamwork.
Overview
12
12
years of professional experience
Work History
Customer Experience Representative
Roth Home
06.2023 - Current
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Documented customer interactions in internal database to maintain customer service history details.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified and resolved discrepancies and errors in customer accounts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Organized call lists for team use, optimizing scheduling processes while ensuring all details were an accurate reflection of the customers account.
Teller III
First Interstate Bank
01.2022 - 06.2023
- Performed lead training duties when new teller was hired.
- Streamlined teller operations, enhancing efficiency in 150+ daily transactions.
- Spearheaded community outreach initiatives, fostering stronger local relationships.
- Implemented creative solutions to optimize transaction processes, reducing wait times and improving customer satisfaction in both lobby and drive-through services.
Guest Services Representative
Black Butte Ranch
08.2021 - 01.2022
- Greeted and checked in all guests of Black Butte Ranch.
- Created vendor vehicle tags for vendors completing work on the property.
- Main point of contact for head of housekeeping to communicate when homes were clean and ready.
- Updated all homeowner insurance for 75 Black Butte Rentals.
Office Manager
Arrow Appraisals
09.2020 - 08.2021
- Managed the overall success of the office including answering phone calls, emails, and walk in customer support.
- Scheduled and managed 30-40 appointments weekly for two appraisers.
- Streamlined office operations, managing 30-40 weekly appointments for two appraisers.
- Created comprehensive folders for each client, enhancing efficiency.
Warehouse Shipping Clerk
Laird
04.2020 - 09.2020
- Assisted with regular cycle counts and large-scale inventory audits to maintain accurate records.
- Entered information into warehouse management system using handheld scanners and computer terminals.
- Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
- Completed fast loading and unloading of trucks carrying freight and materials.
- Followed safe handling processes for different types of loads and materials.
- Upheld company standards for quality, performance and accuracy across outbound operations.
- Obtained my fork Lift Certification so I could assist the team with larger orders
Office Administrator and Accounting
Lava Ridge Property Management
08.2019 - 03.2020
Barista
Starbucks
09.2017 - 08.2019
- Crafted artisanal beverages, ensuring customer satisfaction.
- Worked drive through coffee bar during peak hours to ensure company time goals were being met.
- Managed cash transactions accurately.
- Maintained a clean, welcoming environment for patrons.
- Helped with both opening and closing duties deepening on the shift I was scheduled.
- Helped decorate the lobby for various holidays throughout the year.
Administrative Assistant
Keller Williams-Tacoma
04.2017 - 09.2017
- Scheduled and maintained the head broker's schedule, including all travel and event coordinating.
- Created fliers and advertisements for weekly open houses.
- Designed email campaigns with Mail Chimp.
- Helped the team of 10 agents with a variety of additional administrative tasks.
Nanny
Private Family
06.2016 - 04.2017
- Cared for a two year old girl for 45-55 hours a week.
- Created opportunities for learning through library resources, time in nature, reading books, visiting the zoo, and going to local children's museums.
- Helped do the dishes, laundry, and other basic household cleaning activities.
Nanny
Private Family
10.2014 - 06.2016
- Cared for one 4 year old and one 3 month old child full time.
- Created a daily routine and opportunity for exploration for each child that included trips to the Portland zoo, children's museum, parks, play dates, hiking, library trips, dance classes, and music classes.
- Helped with laundry, cleaning, and grocery shopping.
Medical Receptionist
Mosaic Medical
03.2013 - 06.2014
- Managed the Budget Storage office.
- Streamlined invoice processing and credit card audits using QuickBooks, enhancing financial accuracy.
- Managed diverse administrative tasks, improving operational efficiency.
- Coordinated utility bill setups for all rental properties.
Education
BS - Behavioral Health
Grand Canyon University
01-2026
Skills
- Cash Handling
- QuickBooks
- Customer Service
- Microsoft
- POS
- Problem Solving
- Communication
- Office Suite
- Office Management
- Property Management
- Front Desk
- Time Management
- Attention to Detail
- Childcare
- Data Entry
- 10-Key
- Leadership
- Team Building
- Conflict Resolution
- Customer Retention
- Training Development
- Process Improvement
Hobbies and Interests
- Reading
- Marathon training
- Disneyland
- Hiking
- Photography
- Acting
- Volunteering
- Creative Writing
- Playing piano
Timeline
Customer Experience Representative
Roth Home
06.2023 - Current
Teller III
First Interstate Bank
01.2022 - 06.2023
Guest Services Representative
Black Butte Ranch
08.2021 - 01.2022
Office Manager
Arrow Appraisals
09.2020 - 08.2021
Warehouse Shipping Clerk
Laird
04.2020 - 09.2020
Office Administrator and Accounting
Lava Ridge Property Management
08.2019 - 03.2020
Barista
Starbucks
09.2017 - 08.2019
Administrative Assistant
Keller Williams-Tacoma
04.2017 - 09.2017
Nanny
Private Family
06.2016 - 04.2017
Nanny
Private Family
10.2014 - 06.2016
Medical Receptionist
Mosaic Medical
03.2013 - 06.2014
BS - Behavioral Health
Grand Canyon University
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