Brittney Cook
Sisters,OREGON
Summary
Results-driven professional with a proven track record at, enhancing transaction efficiency and customer satisfaction. Skilled in cash handling and conflict resolution, I excel in streamlining operations and fostering team collaboration. Committed to delivering exceptional service while implementing process improvements to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Manufacturing Technician
Personalized Nutrients
Sisters, OR
05.2025 - Current
- Collaborated with team members to streamline assembly processes and improve efficiency.
- Conducted quality inspections on finished products to ensure standards were met.
- Documented production activities and reported issues to supervisors promptly.
- Followed safety guidelines consistently to promote a safe working environment daily.
- Maintained a clean work area by disposing of waste materials properly.
- Maintained equipment and tools for optimal performance and safety compliance.
Customer Experience Representative
Roth Home
Sisters, OR
06.2023 - 05.2025
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on product features, benefits, and usage best practices.
- Maintained accurate records of customer interactions and transactions.
- Trained new representatives on company policies and customer service techniques.
- Handled escalated calls from customers with professionalism and empathy.
Teller III
First Interstate Bank
Sisters, OR
01.2022 - 06.2023
- Performed lead training duties when new teller was hired.
- Streamlined teller operations, enhancing efficiency in 150+ daily transactions.
- Spearheaded community outreach initiatives, fostering stronger local relationships.
- Implemented creative solutions to optimize transaction processes, reducing wait times and improving customer satisfaction in both lobby and drive-through services.
Guest Services Representative
Black Butte Ranch
Sisters, OR
08.2021 - 01.2022
- Greeted and checked in all guests of Black Butte Ranch.
- Created vendor vehicle tags for vendors completing work on the property.
- Main point of contact for head of housekeeping to communicate when homes were clean and ready.
- Updated all homeowner insurance for 75 Black Butte Rentals.
Office Manager
Arrow Appraisals
Sisters, OR
09.2020 - 08.2021
- Managed the overall success of the office including answering phone calls, emails, and walk in customer support.
- Scheduled and managed 30-40 appointments weekly for two appraisers.
- Streamlined office operations, managing 30-40 weekly appointments for two appraisers.
- Created comprehensive folders for each client, enhancing efficiency.
Office Administrator and Accounting
Lava Ridge Property Management
Bend, OR
08.2019 - 03.2020
- Managed office supplies and inventory for property management operations.
- Developed and implemented office filing systems for improved organization.
- Collaborated with team members to enhance workflow and office efficiency.
- Coordinated and managed daily administrative operations of the office.
- Performed clerical duties such as photocopying, faxing and scanning documents for two appraisers weekly appointments
Barista
Starbucks
Bend
09.2017 - 08.2019
- Crafted artisanal beverages, ensuring customer satisfaction.
- Worked drive through coffee bar during peak hours to ensure company time goals were being met.
- Managed cash transactions accurately.
- Maintained a clean, welcoming environment for patrons.
- Helped with both opening and closing duties deepening on the shift I was scheduled.
- Helped decorate the lobby for various holidays throughout the year.
Administrative Assistant
Keller Williams-Tacoma
Tacoma, WA
04.2017 - 09.2017
- Scheduled and maintained the head broker's schedule, including all travel and event coordinating.
- Created fliers and advertisements for weekly open houses.
- Designed email campaigns with Mail Chimp.
- Helped the team of 10 agents with a variety of additional administrative tasks.
Nanny
Private Family
Gig Harbor, WA
06.2016 - 04.2017
- Cared for a two year old girl for 45-55 hours a week.
- Created opportunities for learning through library resources, time in nature, reading books, visiting the zoo, and going to local children's museums.
- Helped do the dishes, laundry, and other basic household cleaning activities.
Nanny
Private Family
Tualatin, OR
10.2014 - 06.2016
- Cared for one 4 year old and one 3 month old child full time.
- Created a daily routine and opportunity for exploration for each child that included trips to the Portland zoo, children's museum, parks, play dates, hiking, library trips, dance classes, and music classes.
- Helped with laundry, cleaning, and grocery shopping.
Medical Receptionist
Mosaic Medical
Bend, OR
03.2013 - 06.2014
- Managed the Budget Storage office.
- Streamlined invoice processing and credit card audits using QuickBooks, enhancing financial accuracy.
- Managed diverse administrative tasks, improving operational efficiency.
- Coordinated utility bill setups for all rental properties.
Education
Bachelor of Science - Behavioral Health
Grand Canyon University
Phoenix, AZ02-2026
Skills
- Cash handling and POS
- QuickBooks expertise
- Customer service excellence
- Microsoft Office Suite
- Office and property management
- Front desk operations
- Time management skills
- Attention to detail
- Childcare experience
- Data entry proficiency
- 10-key data entry
- Leadership abilities
- Team building strategies
- Conflict resolution techniques
- Customer retention initiatives
- Training and development programs
- Process improvement methodologies
Hobbies and Interests
- Reading
- Marathon training
- Disneyland
- Hiking
- Photography
- Acting
- Volunteering
- Creative Writing
- Playing piano
Timeline
Manufacturing Technician
Personalized Nutrients
05.2025 - Current
Customer Experience Representative
Roth Home
06.2023 - 05.2025
Teller III
First Interstate Bank
01.2022 - 06.2023
Guest Services Representative
Black Butte Ranch
08.2021 - 01.2022
Office Manager
Arrow Appraisals
09.2020 - 08.2021
Office Administrator and Accounting
Lava Ridge Property Management
08.2019 - 03.2020
Barista
Starbucks
09.2017 - 08.2019
Administrative Assistant
Keller Williams-Tacoma
04.2017 - 09.2017
Nanny
Private Family
06.2016 - 04.2017
Nanny
Private Family
10.2014 - 06.2016
Medical Receptionist
Mosaic Medical
03.2013 - 06.2014
Bachelor of Science - Behavioral Health
Grand Canyon University