Brittney Cordero

• Continued in a client service role through company transition, maintaining consistent performance and responsibilities across both organizations.

• Leveraged Salesforce, OmniChannel, Tardis, Excel, and Cybersource to document interactions, track trends, and streamline workflows.

• Consistently generated over $70,000 in monthly sales by promoting relevant products and services to existing clients.

• Managed relationships with VIP clients, delivering personalized support for high-value orders exceeding $5,000.

• Collaborated with cross-functional teams to address customer queries that required input from various departments.
• Utilized Salesforce, OmniChannel, Tardis, Excel, Cybersource and other technology tools to document customer interactions and streamline processes.
• Successfully promoted additional products/services to existing customers, generating over $70,000 on sales monthly.
• Managed and nurtured relationships with VIP clients, delivering tailored customer service that exceeded their expectations for orders that exceed $5,000.
• Received positive feedback on a monthly basis and testimonials from clients, contributing to the company’s reputation.

• Maintained and strengthened relationships with 50+ clients daily through consistent communication and personalized follow-up, driving repeat business and loyalty.
• Supported revenue growth by identifying cross-selling opportunities and introducing clients to new products and services.
• Generated additional sales through social media outreach, promoting high-end pieces like trunks via WeChat and Instagram.
• Accurately processed and managed over $40,000 in daily cash transactions with zero discrepancies.

• Drove revenue growth by assisting 100+ clients and recommending tailored products based on individual needs.
• Built new client relationships through proactive engagement, increasing customer base and product interest.
• Surpassed monthly sales goals by 120% for 14 consecutive months.
• Maintained accurate inventory records, reducing stock issues and supporting consistent customer satisfaction.