Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Correa

Mesa,AZ

Summary

Results-driven Account Specialist known for high productivity and efficient task completion. Possess key skills in client relationship management, financial reporting, and strategic account development. Excel in communication, problem-solving, and time management, ensuring success in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Lead Account Specialist

Discover Finacial Services
Phoenix, AZ
04.2023 - Current
  • Developed and maintained customer accounts by accurately recording customer information.
  • Collaborated with other departments to resolve problems related to customer accounts.
  • Assisted customers in setting up online accounts and provided training on how to use the system.
  • Provided exceptional customer service by responding promptly to phone calls and emails from customers.
  • Maintained a database of customer contact information for communication purposes.
  • Provided guidance on best practices for managing financial processes within the organization.
  • Received, prioritized and responded to multiple points of customer communication.
  • Established accounts for new customers and updated existing accounts with current demographic and order information.
  • Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
  • Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.
  • Coordinated efforts with appropriate departments and personnel to promote customer satisfaction.
  • Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.

Member Specialist

Sam's Club
Gilbert, Arizona
03.2022 - 04.2023
  • Greeted members upon arrival and provided them with assistance throughout their visit.
  • Provided customer service to members, answered questions, and resolved issues in a timely manner.
  • Processed membership applications, renewals, payments and cancellations accurately and efficiently.
  • Maintained accurate records of member information including contact details, purchases, payment history and other relevant data.
  • Ensured all company policies were adhered to by members at all times.
  • Attended staff meetings to discuss new initiatives or updates on existing projects.
  • Assisted with training new staff members on procedures related to member services.
  • Answered member questions about products and services.
  • Presented and explained services and products to meet member needs.
  • Consulted with customers regarding needs and addressed concerns.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
  • Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
  • Completed transactions for membership renewals and extensions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Excelled in exceeding daily credit card application goals.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Member Team Lead

Sam's Club
Montgomery, IL
12.2020 - 03.2022
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Identified opportunities for process improvements, implementing changes when required.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Motivated staff through positive reinforcement techniques.
  • Maintained accurate records of employee attendance and task completion times.
  • Delegated tasks appropriately according to individual skill sets.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.

Education

High School Diploma -

Red Mountain HighSchool
Mesa, AZ
05-2008

Skills

  • Account investigations
  • Point of sale system
  • Due diligence
  • Reporting skill
  • Account updating
  • Serve customers
  • Customer Engagement
  • Multitasking
  • Account Management
  • Problem-solving aptitude
  • Conflict Resolution
  • Problem-solving abilities
  • Merchandising proficiency
  • Issue investigations
  • Brainstorming
  • Documentation skill
  • Customer relationship development
  • Research proficiency
  • Cross selling
  • Upselling techniques
  • Team member motivation
  • Effective customer upselling
  • Staff training and motivation
  • Business Development
  • Reliability
  • Customer feedback
  • Inventory Management
  • Promote products
  • Professionalism
  • Client acquisition
  • Product Knowledge
  • Opening and closing procedures
  • Customer Retention
  • Restock shelves

Timeline

Lead Account Specialist

Discover Finacial Services
04.2023 - Current

Member Specialist

Sam's Club
03.2022 - 04.2023

Member Team Lead

Sam's Club
12.2020 - 03.2022

High School Diploma -

Red Mountain HighSchool

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Brittney Correa