Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Cashier

Brittney Cosgrove

Moore,SC

Summary

Dynamic and dedicated professional with extensive experience at Ralphs Grocery, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective issue resolution and teamwork. Recognized for streamlining processes, leading to improved efficiency and increased sales. Committed to maintaining high standards of cleanliness and integrity in all transactions.

Overview

16
16
years of professional experience

Work History

Cashier

Ralphs Grocery
01.2019 - 03.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced shopping experience, provided product information and location assistance.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Floral Manager

Ralphs Grocery Store
01.2018 - 01.2019
  • Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product quality.
  • Mentored junior staff members, fostering a positive team environment and improving overall performance.
  • Trained employees on customer order taking and basic floral arranging.
  • Contributed to the company''s social media presence by sharing eye-catching images of unique arrangements and seasonal offerings.
  • Inventoried plants and flower care supplies and ordered more.
  • Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
  • Oversaw daily store opening procedures, ensuring cleanliness standards were met before welcoming customers.
  • Delivered exceptional service to walk-in customers by providing personalized consultations and designing custom floral arrangements onthespot.
  • Established strong relationships with clients, leading to repeat business and referrals for new customers.
  • Developed a comprehensive knowledge of different flower types, enabling accurate recommendations based on client preferences and needs.
  • Educated customers on proper care techniques for their floral purchases, resulting in longer-lasting products and satisfied clients.
  • Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements for various occasions.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Proficient in utilizing floral design software to create custom arrangements.

Service Deli Clerk

Ralphs Grocery
07.2009 - 01.2019
  • Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Provided exceptional customer service, addressing concerns and offering recommendations to suit individual tastes.
  • Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
  • Developed strong rapport with regular customers, fostering loyalty and repeat business opportunities.
  • Educated customers on various deli products, enhancing their shopping experience.
  • Managed perishable inventory efficiently by rotating stock regularly according to expiration dates and seasonal demands to minimize spoilage rates.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
  • Assisted in inventory management, reducing waste and improving overall product availability.
  • Consistently adhered to company policies and procedures, ensuring a safe and enjoyable shopping experience for all customers.
  • Implemented creative merchandising strategies to attractively showcase deli products, driving sales growth.
  • Supported cross-training initiatives within the store by assisting in other departments as needed during peak times or staff shortages.
  • Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Displayed excellent multitasking abilities while managing multiple customer requests simultaneously, increasing efficiency.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Prepared custom sandwich orders for customers, resulting in an increase of repeat business.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared salads, soups and sandwiches for customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.

Education

GED -

Elsinore High School
Lake Elsinore, CA
06.2004

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Team collaboration
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Cash handling and management
  • Reliability and punctuality
  • Cash register operation
  • Cash management
  • Professionalism and courtesy
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Refunds and exchanges
  • Issue resolution
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems

Accomplishments


  • Promoted to Job Title after only timeframe for exceptional performance.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Supervised team of Number staff members.
  • Achieved Result through effectively helping with Task.
  • Documented and resolved Issue which led to Results.

Timeline

Cashier

Ralphs Grocery
01.2019 - 03.2025

Floral Manager

Ralphs Grocery Store
01.2018 - 01.2019

Service Deli Clerk

Ralphs Grocery
07.2009 - 01.2019

GED -

Elsinore High School

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Brittney Cosgrove