Brittney Croft
Elida
Summary
Goal-oriented over-all and in my current position, effective at dealing with individuals during stressful and confusing situations to address benefits, needs and navigate questions and concerns. I have great working relationships with many of these types of positions and in the community. Seasoned with many levels of customer service and trainings to department standards to handle requirements via email, letter, telephone calls or in person. Experience with networking through social media, job fairs and leadership courses. Offering 10+ years of customer services and ability to gain knowledge of company products and structures to perform at a high level.
Overview
13
13
years of professional experience
Work History
Assistant Underwriter
Grange Insurance
04.2025 - Current
- Evaluated insurance applications to determine risk factors and coverage eligibility.
- Collaborated with underwriters to streamline application processes and improve turnaround times.
- Conducted detailed reviews of policy documents for accuracy and compliance with regulations.
- Assisted clients in understanding policy terms, enhancing customer satisfaction and retention.
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
Commercial Lines Account Manager
Stolly Insurance Group
09.2023 - 04.2025
- Audited client accounts to ensure compliance with carrier requirements.
- Negotiated terms and conditions on behalf of clients with carriers.
- Drafted renewal letters outlining policy changes or updates.
- Maintained up-to-date knowledge of industry trends, regulations, products and services offered by carriers.
- Provided guidance to clients regarding best practices for managing their commercial insurance needs.
- Analyzed data from multiple sources to create reports that informed decisions about policy changes or adjustments.
- Prepared proposals for new business, renewals and endorsements.
- Ensured accuracy of all documentation including applications, invoices, certificates of insurance.
- Researched and resolved billing discrepancies in a timely manner.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Reviewed client policies and identified areas of potential risk or coverage gaps.
- Assisted customers in filing claims as needed.
- Built strong working relationships with underwriters to secure favorable terms and pricing for clients.
- Responded promptly to inquiries from internal staff and external customers.
- Prepared financial agreements and invoiced transactions for client accounts.
- Developed appropriate quotes based on risk information.
- Sought out new clients and developed clientele by networking to find new customers.
Office Manager
SS Home Renovations LLC
05.2021 - 06.2024
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Created social media postings for finished products and engaging with past, present and future clients.
- Created Customer Feedback surveys.
Commercial Lines Specialist/Billing Specialist
Central Insurance Companies
03.2017 - 05.2021
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Cultivated professional relations to establish long-term profitable partnerships.
- Analyzed customer needs and provided best options, upselling products and services.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Provided quick turnaround time when customers called with questions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations. This was also done internally with other co-workers.
Store Manager
Maurices
08.2012 - 04.2017
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw POS operations and cash management to reduce errors.
- Corrected operational discrepancies by developing and executing process improvements.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Achieved sales quotas by incorporating social media and brand marketing.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Participated in local job fairs to recruit talent.
- Implemented succession planning by training and developing associates into leadership positions.
Education
High School Diploma -
Shawnee High School
06.2010
Skills
- Customer follow-up
- Multitasking
- Planning
- Communication
- Friendly, positive attitude
- Reliable and trustworthy
- Organization
- Customer service
- Conflict resolution
- Time management
Experience
["General and Operations Managers"],[]
Education and Training
other
Timeline
Assistant Underwriter
Grange Insurance
04.2025 - Current
Commercial Lines Account Manager
Stolly Insurance Group
09.2023 - 04.2025
Office Manager
SS Home Renovations LLC
05.2021 - 06.2024
Commercial Lines Specialist/Billing Specialist
Central Insurance Companies
03.2017 - 05.2021
Store Manager
Maurices
08.2012 - 04.2017
High School Diploma -
Shawnee High School
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