Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Landlord
Self-employed
07.2022 - Current
Managed tenant inquiries and maintained effective communication to ensure satisfaction.
Conducted property showings, highlighting features and addressing potential tenant questions.
Assisted in drafting and reviewing lease agreements to ensure compliance with regulations.
Coordinated maintenance requests, facilitating prompt repairs and service resolutions.
Customer Service
Snake River Vapors
04.2015 - 07.2017
Provided excellent customer service, resolving complaints promptly and professionally.
Operated register to provide great customer service.
Delivered superior customer service by responding to inquiries and complaints.
Provided excellent customer service, addressing any concerns or inquiries promptly.
Education
Certificate - Medical Billing & Coding
Penn Foster Career School
Scranton, PA
10-2025
Skills
Customer Service-oriented
Critical thinking
Data entry
Problem resolution
Customer relations
Computer proficiency
Safety compliance
Rent collection
Property management
Accomplishments
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.