Brittney Cruz
Phoenix,AZ
Summary
Highly disciplined and reliable with experience in managing security operations and enforcing regulations within correctional facilities. Skilled in crisis intervention, conflict resolution, and team leadership, contributing to safer environment for staff and inmates. Demonstrated ability to adapt to changing situations and develop strategies that positively impact operational efficiency.
Overview
6
6
years of professional experience
Work History
Youth Correctional Officer
Arizona Department Of Juvenile Corrections
Phoenix, AZ
09.2022 - Current
- Completed daily reports.
- Issued clothing, tools and other authorized items to inmates.
- Coordinated visits between inmates and family members under strict supervision guidelines.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Supervised and monitored youth in custody to ensure safety and security of the facility.
- Provided crisis intervention services when needed including suicide prevention protocols and de-escalation tactics.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Enforced rules and regulations among the population using appropriate disciplinary measures when necessary.
- Provided counseling, conflict resolution, and guidance to youth in order to facilitate positive behavior changes.
- Reported any suspicious activity observed within the facility immediately to supervisors or law enforcement personnel if necessary.
- Supervised inmates during day-to-day activities.
- Monitored meals served in the facility to ensure proper nutrition standards were met according to policy guidelines.
Car Detailer
MLS
Phoenix, AZ
01.2022 - 03.2023
- Performed preventative maintenance to maintain proper functioning of service tools and equipment.
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Cleaned and conditioned leather, vinyl, and other interior materials.
- Provided customer service, explaining detailing processes and addressing concerns.
- Washed wide range of vehicles each day.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Inspected vehicle to verify pristine appearance for customer.
- Sanitized interiors by spraying antibacterial agent onto hard surfaces such as door handles, steering wheel covers, gear shifts.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Documented daily mileage, gas, and other data.
Sales Associate
Old Navy
Tempe, AZ
09.2020 - 05.2021
- Recommended, selected and located merchandise based on customer desires.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Handled customer complaints in a professional manner.
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers to determine wants or needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered customer inquiries regarding product features, pricing, and availability.
- Trained new team members in cash register operation, stock procedures, and customer services.
Warehouse Worker
Amazon
Phoenix, AZ
06.2019 - 10.2019
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Organized warehouse space for efficient storage of products.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Packed boxes and stock using organizational guidelines.
- Assisted in packaging and labeling of products for shipment.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Education
High School Diploma -
Cesar Chavez High School
Laveen, AZ05-2021
Skills
- Crisis intervention
- Conflict resolution
- Behavior management
- Surveillance techniques
- Report writing
- Physical restraint
- Facility security
- De-escalation strategies
- Inmate supervision
- Restraining methods
Timeline
Youth Correctional Officer
Arizona Department Of Juvenile Corrections
09.2022 - Current
Car Detailer
MLS
01.2022 - 03.2023
Sales Associate
Old Navy
09.2020 - 05.2021
Warehouse Worker
Amazon
06.2019 - 10.2019
High School Diploma -
Cesar Chavez High School