Brittney Cupil
Human Resources
Oak Park,IL
Summary
I'm a results-driven professional with a strong background in leadership, planning, and implementing key improvements to drive business growth and efficiency. I excel at delivering innovative experiences and building relationships with diverse stakeholders in dynamic settings. Skilled in recruitment, training, and team oversight, I manage timelines, schedules, and budgets effectively. As a collaborative team player, I bring excellent organizational and communication skills to every project.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Senior Manager, Integrated Absence & STD
Sun Life Financial
Remote, ME
09.2022 - 02.2023
- Demonstrated expertise in Federal/State FMLA, short-term disability, statutory disability plans, and ADA, effectively reducing compliance-related issues.
- Evaluated hiring, firing, and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Acted as liaison between HR business partners and other stakeholders for ADA accommodation recommendations.
- Collaborated with peer group and business partners, achieving 95% client satisfaction rating for absence, disability, and accommodation services.
- Provided dynamic and thoughtful leadership, inspiring others into action and cultivating culture of creative problem-solving.
- Fostered professional team relationships, resulting in increased cross-functional collaboration and knowledge sharing.
- Administered leave programs and policies in compliance with applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act), ensuring 100% adherence rate.
- Engaged in interactive dialogue with employees, medical professionals, supervisors, and HR business partners to improve successful accommodation outcomes.
- Provided strong leadership and direction to team of Absence and STD claims management specialists, increasing productivity and adherence to service standards.
- Developed high-performing and motivated staff, resulting in 10% reduction in employee turnover and improved talent retention.
- Established supportive learning environment, leading to 20% increase in employee development and skills enhancement among team members.
- Thrived in fast-paced, service-oriented environment, consistently meeting or exceeding work duties and effectively managing multiple projects simultaneously.
- Demonstrated excellent verbal and written communication skills, receiving positive feedback from clients and colleagues.
- Utilized strong interpersonal and customer service skills, maintaining 95% customer satisfaction rating.
- Successfully managed time, prioritized tasks, and delivered projects on-time with 100% on-time delivery rate.
- Maintained high level of attention to detail, ensuring accuracy and minimizing errors in work output.
- Exhibited strong organizational skills, effectively managing multiple tasks and responsibilities simultaneously.
- Developed proposals and presentations for internal and external audiences.
- Implemented and developed operational standards, policies and procedures.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
Absence Management & Short Term Disability Lead
Sedgwick Claims Management
Chicago (Remote), IL
05.2015 - 09.2022
- Demonstrated exceptional leadership skills in managing multiple teams, fostering positive work environments, and ensuring adherence to service standards to 95% success rate.
- Successfully supervised and coordinated activities of examiners and technical operations colleagues, delegating tasks effectively and maintaining strong team relationships.
- Identified trends, provided valuable advice and recommended courses of action to management, contributing to continuous process improvement.
- Managed timelines, schedules, and budgets for office projects, ensuring successful planning and execution.
- Maintained regular contact with clients, building professional relationships and addressing specific claim requests.
- Conducted quality reviews, enforced compliance with audit requirements, and resolved claim-specific appeals.
- Monitored claims and reviewed reserve amounts, ensuring accurate financial management.
- Oversaw personnel policies, conducted interviews, made hiring decisions, and implemented performance development plans for colleagues.
- Reviewed accommodation recommendations, certifications and related cases to determine best decisions in consultation with stakeholders.
- Deployed analytics to identify trends in close consultation with business operation goals and objectives.
ADA Accommodations Specalist
Sedgwick Claims Management
Chicago , Illinois
05.2015 - 09.2022
- Acted as subject matter expert and valuable resource, providing guidance and expertise on accommodation and work restriction issues. Collaborated with supervisors, colleagues, unions, and physicians to facilitate effective communication and collaboration.
- Thoroughly documented client contact in claim notes, ensuring accurate and comprehensive records. Prepared reports and forms to track research and negotiation outcomes for transparent and efficient tracking of disposition decisions.
- Collaborated closely with team members to ensure smooth transition from medical case management to job placement, actively participating in discussions regarding case progress and suggesting changes in rehabilitation plans.
- Maintained strict adherence of 95% or higher for all medical and legal regulations, ensuring compliance in all aspects of role.
- Conducted thorough assessments and evaluations of accommodation requests, both non-disability and disability-related, making informed decisions.
- Approved and/or negotiated accommodations as outlined in written requests, leveraging effective communication and collaboration. Engaged in re negotiations, when necessary to identify reasonable alternative accommodations. Responsible for denying restrictions based on insufficient documentation and engaging in correspondence with stakeholders.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Leave of Absence Coordinator
Sedgwick Claims Management
Chicago, Illinois
05.2015 - 09.2022
- Established FMLA claims, accurately tracking and coding documentation in accordance with internal workflow processes to maintain organized records.
- Analyzed FMLA claims, diligently assessing eligibility and certification in full compliance with state and federal regulations.
- Identified action plans, determined benefits, and made timely case decisions, consistently meeting or exceeding service expectations of 95% or higher.
- Effectively communicated decisions and ongoing expectations to claimants and clients, providing clear and concise information to ensure understanding and transparency throughout process.
- Analyzed reported Family Medical Leave (FMLA) requests, leveraging expertise to make determinations based on regulations and industry best practices.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Senior Disability Specialist
Sedgwick Claims Management
Chicago, IL
05.2015 - 09.2017
- Establishes FMLA claims, meticulously tracking and coding documentation in accordance with internal workflow processes, ensuring accurate and organized records
- Analyzes FMLA claims, diligently assessing eligibility and certification in full compliance with state and federal regulations, maintaining adherence to legal requirements of 95% or higher.
- Identifies action plans, determines benefits due, and makes timely case decisions, consistently meeting or exceeding service expectations as established by client, ensuring efficient claims management
- Effectively communicates decisions and ongoing expectations with claimants and clients, providing clear and concise information to ensure understanding and transparency throughout process
- Analyzes reported Family Medical Leave (FMLA) requests, leveraging expertise to make determinations based on state and federal regulations, while ensuring ongoing claim management aligns with company service standards and industry best practices.
- Kept accurate records for client files and handled related paperwork.
Education
High School Diploma -
Oak Park And River Forest High School
Oak Park, IL 08.2002 - 06.2006
Skills
Interpersonal skills
Emotional intelligence
Leadership
Team building
Coaching
Implementation
Attention to detail
Compliance
Conflict resolution
Technology proficient
Data management
Recruiting
Change management
Timeline
Senior Manager, Integrated Absence & STD
Sun Life Financial
09.2022 - 02.2023
Absence Management & Short Term Disability Lead
Sedgwick Claims Management
05.2015 - 09.2022
ADA Accommodations Specalist
Sedgwick Claims Management
05.2015 - 09.2022
Leave of Absence Coordinator
Sedgwick Claims Management
05.2015 - 09.2022
Senior Disability Specialist
Sedgwick Claims Management
05.2015 - 09.2017
High School Diploma -
Oak Park And River Forest High School
08.2002 - 06.2006