Brittney Curry
Sandy Springs,GA
Summary
I am an adaptable, professional with 10 years of work experience and proven knowledge of leadership and problem-solving and workflow prioritization. Aiming to leverage my abilities to successfully utilize my Customer Service role at your company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Technical Support
Guide House
01.2023 - Current
- Resolved customer issues by resolving technical issues on behalf of the SBA
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Analyzed and collected customer information to resolve technical issues correctly
- Recommended improvements in products, services or methods to prevent future problems
- Used job-related software to complete account updates and change of address on records in the system
- Navigated multiple computer systems and applications and utilized search tools to find information
- Obtained and examined relevant information to assess the validity of complaints and determine possible causes
- Conferred with customers by telephone to provide product or service information
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Made appropriate account corrections to resolve customer problems
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Provided product information and resolved concerns to assist customers.
Customer Service Tech Support Representative
MV REALTY
10.2021 - 12.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Diagnosed and troubleshot hardware, software and network issues.
- Used job-related software to complete contract forms, prepare change of address records, or issue service discontinuance orders
- Processed customer adjustments to maintain financial accounts
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Navigated multiple computer systems and applications and utilized search tools to find information
- Obtained and examined relevant information to assess the validity of complaints and determine possible causes
- Configured hardware, devices, and software to set up work stations for employees.
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Made appropriate account corrections to resolve customer problems
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Provided product information and resolved concerns to assist customers.
Internal Real Estate Title Abstractor
Accurate Group
09.2020 - 10.2021
- Copied and summarized recorded documents, such as mortgages, trust deeds, and contracts, that affected property titles
- Obtained maps and drawings delineated properties from company title plants, county surveyors, and assessors' office
- Retrieved and examined real estate closing files for accuracy and completion
- Prepared lists of all legal instruments applying to a specific piece of land and buildings on it
- Examined mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements to verify properties' legal descriptions, ownership, and restrictions
- Examined individual titles to determine if restrictions, such as delinquent taxes, will affect titles and limit property use
- Helped buyers, sellers, contractors, surveyors, and courthouse personnel with title-related information and resolved problems
- Prepared reports describing any title encumbrance encountered during searching activities and outlining actions needed to clear titles
- Varied accuracy and completeness of land-related documents accepted for registration, preparing rejection notices when documents were not acceptable
- Supervised searches of records and examined titles, assigning, scheduling, and evaluating work.
Real Estate Title Specialist
Resicap
08.2017 - 09.2020
- Retrieved and examined real estate closing files for accuracy and completion
- Copied and summarized recorded documents, such as mortgages, trust deeds, and contracts, that affected property titles
- Examined individual titles to determine if restrictions, such as delinquent taxes, will affect titles and limit property use
- Prepared reports describing any title encumbrance encountered during searching activities and outlining actions needed to clear titles
- Examined mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements to verify properties' legal descriptions, ownership, and restrictions
- Read search requests to ascertain types of title evidence required and to obtain descriptions of properties and names of involved parties
- Helped buyers, sellers, contractors, surveyors, and courthouse personnel with title-related information and resolved problems
- Obtained maps and drawings delineated properties from company title plants, county surveyors, and assessors' offices
- Prepared and issued title commitments and title insurance policies, based on information compiled from title searches
- Prepared real estate closing statements, used knowledge and expertise in real estate procedures.
Search Services Warehouse CURATIVE SPECIALIST
Atlanta
07.2011 - 02.2017
- Examined individual titles to determine if restrictions, such as delinquent taxes, will affect titles and limit property use
- Examined mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements to verify properties' legal descriptions, ownership, and restrictions
- Helped buyers, sellers, contractors, surveyors, and courthouse personnel with title-related information and resolved problems
- Varied accuracy and completeness of land-related documents accepted for registration, preparing rejection notices when documents were not acceptable
- Read search requests to ascertain types of title evidence required and to obtain descriptions of properties and names of involved parties
- Obtained maps and drawings delineated properties from company title plants, county surveyors, and assessors' offices
- Retrieved and examined real estate closing files for accuracy and completion
- Entered into record-keeping systems appropriate data needed to create new title records and to update existing ones
- Prepared lists of all legal instruments applying to a specific piece of land and buildings on it
- Copied and summarized recorded documents, such as mortgages, trust deeds, and contracts, that affected property titles
- Prepared real estate closing statements, used knowledge and expertise in real estate procedures
- Prepared and issued title commitments and title insurance policies, based on information compiled from title searches
- Worked with coworkers to complete tasks
- Determined whether land-related documents can be registered under relevant legislation, such as Land Titles Act.
Education
Bachelor of Science - Information Technology
Allied American University
Laguna Hills, CA06.2010
Skills
- Building Customer Relationships and Loyalty
- Troubleshooting
- Attention to Detail
- Supervision and Leadership
- Service Upgrades
- Excellent Written and Verbal Communication
- Customer Service
Timeline
Customer Service Technical Support
Guide House
01.2023 - Current
Customer Service Tech Support Representative
MV REALTY
10.2021 - 12.2022
Internal Real Estate Title Abstractor
Accurate Group
09.2020 - 10.2021
Real Estate Title Specialist
Resicap
08.2017 - 09.2020
Search Services Warehouse CURATIVE SPECIALIST
Atlanta
07.2011 - 02.2017
Bachelor of Science - Information Technology
Allied American University
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