Salesforce
TO BE AN EXPERT IN MY AREA OF WORK, WITH PASSION FOR CHALLENGES, INNOVATION, AND WORKING WITH PEOPLE AND COLLEAGUES ALIKE.
SEEKING A ROLE, WHERE I WILL BE ABLE TO APPLY MY SKILLS, WORK EXPERIENCE IN TRAINING & PROJECT MANAGEMENT BY MAKING A DIFFERENCE THROUGH QUALITY & CUSTOMER SATISFACTION WITH STRICT ADHERENCE IN ACHIEVING ORGANIZATIONAL GOALS.
Advanced problem solving
· Customer Success Agent of the year 2018, 2019, 2021.
· Successfully assisted in roll out of new softphone platform within Sonova.
· Coordinated Salesforce Lightning implementation in the Phonak Customer Success Department.
· Assumed the role of Business Project Manager for Project Cali/Urban without prior expertise in the PM field.
Salesforce
SAP
Cisco
Phonak, Unitron eStore
Microsoft Office
Michael Tanksley
Manager, Inside Sales
Phonak
750 N Commons
Aurora, IL 60504
630-821-9624
Michael.Tanksley@Phonak.com
Anand Dave
Senior Business Systems Consultant, SAP
Sonova
750 N Commons
Aurora, IL 60504
630-821-9685
Anand.Dave@Sonova.com
Andre de Goeij
Senior Director, New Ventures
Sonova
20 Beasley Drive, Kitchener, ON, CAN
1-519-572-8189
Andre.deGoeij@Sonova.com