Brittney Daniels
Fort Gibson,OK
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. We are better together!
Overview
16
16
years of professional experience
Work History
Loan Review Specialist
Firstar Bank
09.2020 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Advised loan officers to comply with loan guidelines and apply best practices.
- Assessed loan portfolios for compliance with underwriting policies.
- Review loans in depth making sure they have everything required to meet compliance standards for future audits.
- Worked well in a team setting, providing support and guidance.
- Proficient in FEMA/Flood policy
- Handles all flood positive properties to insure adequate coverage while meeting all requirements implemented by Firstar as well as FEMA
- Provide flood workflow training as needed
- Reviewing flood workflow's and giving approval
- Reconciling flood monthly to insure accuracy and tracking
- Force placing NFIP Flood insurance as necessary notifying all parties and documenting accordingly
- Reviewing assigned loans in depth making sure they comply with policy
- Completing a detailed excel spread for each loan reviewed
- Assisting in exception clearing and answering any questions for problem solving
- Working as a back up for appraisal review and evaluations
Senior Loan Officer
Muskogee Federal Credit Union
01.2016 - 09.2020
- Maintained strict confidentiality of bank records and client information.
- Developed strong relationships with customers through high levels of customer service.
- Examined customer loan applications for loan approvals and denials for myself and my team.
- Collaborated with other departments to promptly process loan applications.
- Assisted both customers and team members in understanding loan terms and conditions to make informed decisions.
- Processed loan applications and monitored progress from start to finish.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Monitored pipelines to track and log status of loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assessed loan portfolios for compliance with underwriting policies.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Prepared and submitted legal documents to initiate court proceedings.
- Maintained accurate records of customer accounts, payments and payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Checked titles, insurance coverage, and appraisals for properties.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Sold GAP and warranties and trained staff to do the same.
Teller
Muskogee Federal Credit Union
11.2014 - 01.2015
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Cross-sold credit cards, loans and other bank products.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
Stylist
Salon Envy
01.2010 - 10.2012
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Organized sales area and work station to showcase products and boost sales.
- Monitored current trends to understand fashions and better serve customer needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Processed payments, entering sales in register for prompt customer service.
- Educated customers on products to maximize benefits.
- Determined appropriate hair treatments based on conditions and textures.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Distributed business cards outside of salon to generate new business.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Provided emotional support and companionship to clients.
- Maintained regular client list and successfully handled walk-in customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Styled hair, makeup and nails for customers for special events and occasions.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Education
High School Diploma -
Muskogee High School
Muskogee, OK05-2008
Business
Connors State College
Warner, OKCosmetology Degree - Cosmetology
Virgil's Beauty School
Muskogee, OK01-2010
Skills
- I am cross trained in all areas of the credit admin department with the exception of TRID
- Effective team leadership
- Effective time management
- Strong interpersonal skills
- Effective policy execution
- Effective workload management
- Problem resolution
- Proficient Microsoft Office and Excel knowledge with continued education
- In-depth understanding of loan policy
- Expertise in flood risk assessment
- Detail-oriented accuracy
Timeline
Loan Review Specialist
Firstar Bank
09.2020 - Current
Senior Loan Officer
Muskogee Federal Credit Union
01.2016 - 09.2020
Teller
Muskogee Federal Credit Union
11.2014 - 01.2015
Stylist
Salon Envy
01.2010 - 10.2012
High School Diploma -
Muskogee High School
Business
Connors State College
Cosmetology Degree - Cosmetology
Virgil's Beauty School
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