Brittney Davis
Information Management
Washington,DC
Summary
Dynamic Digital Content Manager at BLH Technologies with expertise in web content management, information management, and Google Analytics. Proven track record in optimizing process automation, and enhancing workflow efficiency. Excels in both collaborative and independent environments, driving impactful results through innovative solutions and constructive feedback.
Overview
15
15
years of professional experience
Work History
Digital Content Manager
BLH Technologies
Rockville, Maryland
11.2022 - Current
- Edited, reviewed, and approved content for the website.
- Collaborated with marketing and design teams to develop and plan site content, layout, and style.
- Utilized Google analytics and site metrics to determine areas of improvement.
- Optimized existing webpages by updating meta tags, headers, and image alt text for improved search rankings.
- Collaborated with cross-functional teams to ensure a cohesive content strategy across all platforms.
- Optimized content management workflows to boost efficiency.
- Identified and corrected usage issues on websites.
- Provided constructive feedback to improve submitted drafts.
Supervisory Training Associate
BLH Technologies
Rockville, Maryland
03.2021 - 11.2022
- Utilized Camtasia and Microsoft Stream for video editing.
- Enhanced workflow efficiency by developing and maintaining automated tracking systems.
- Performed needs assessments to pinpoint training deficiencies.
- Collaborated with experts to verify training content accuracy and relevance.
- Ensured accurate reporting of training records in line with organizational requirements.
- Coordinated logistics for successful event execution.
- Conducted literature reviews contributing to the publication of research articles in peer-reviewed journals.
Records Manager II
Navy Federal Credit Union
Merrifield, Virginia
08.2019 - 03.2021
- Developed comprehensive training to improve team productivity and ensure compliance with regulations.
- Successfully managed large-scale records relocation projects, ensuring minimal disruption to business operations.
- Collaborated with cross-functional teams to establish effective records management strategies and policies.
- Served as the primary liaison between Records Management department and other internal stakeholders to ensure seamless integration of systems and processes.
- Identified areas of weakness and recommended or implemented process improvements.
- Provided assistance with inbound and outbound document processes.
- Streamlined records retrieval processes, reducing time spent searching for information.
Library Technician
Library of Congress - CRS
Washington, District Of Columbia
07.2018 - 05.2019
- Trained Library Technicians, ensuring they were familiar with library policies and procedures for optimal performance.
- Assisted in digitization projects, enabling analysts to conduct research more effectively.
- Developed resource guides on various topics to assist in research efforts more effectively.
- Streamlined information retrieval in SharePoint, creating an organized and user-friendly document repository system.
- Supported reference librarians by completing reference requests.
Archival Intern
National Archives And Records Administration
College Park, Maryland
05.2018 - 07.2018
- Conducted thorough research using various databases and online resources to gather accurate data for project tasks.
- Increased digital accessibility of archived materials through scanning, metadata creation, and online database management.
- Preserved historical documents through careful handling, storage, and digitization processes.
- Attended committee meetings to propose, discuss and advance management and investment ideas.
Research Intern
Shimberg Health Sciences Library
Tampa, Florida
01.2018 - 05.2018
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, and assisted in timely reporting.
- Conducted literature reviews to identify relevant research articles and support project objectives.
Graduate Research Assistant
University of South Florida
Tampa, Florida
12.2017 - 05.2018
- Utilized advanced statistical software to analyze large datasets, uncovering key insights for informed decisionmaking.
- Participated in regular meetings with project supervisors, providing progress updates and discussing potential challenges or areas for improvement.
- Completed administrative and research duties per professor request.
Patient Service Representative
American Dental Partners
Reston, Virginia
05.2016 - 01.2017
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Library Associate
McConnell Library
Radford, Virginia
06.2015 - 08.2016
- Developed instructional materials, such as guides and tutorials, to enhance patrons'' understanding of library resources.
- Conducted inventory audits periodically ensuring minimal loss of assets while keeping an updated record of library resources.
- Maintained a clean, organized, and welcoming environment for library users by regularly shelving items and updating displays.
- Processed receipt of new book, audio visual and computer software inventory.
Associate
Sam's Club
Woodbridge, Virginia
03.2013 - 09.2015
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
Student Teaching Assistant
Belle Heth Elementary
Radford, Virginia
01.2015 - 06.2015
- Increased overall class participation by creating an inclusive learning environment that encouraged active discussion between students from various backgrounds.
- Provided individualized support to students, tailoring instruction to meet their unique learning needs.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
Medical Biller
Professional Billing Services
Manassas, Virginia
10.2010 - 10.2012
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Trained new team members in medical billing software, increasing efficiency within the department.
Education
Master's Degree - Forensic Psychology
National University
La Jolla, CAMaster Of Science - Library And Information Science
University of South Florida
Tampa, FL12.2018
Bachelor Of Science - English Literature
Radford University
Radford, VA12.2016
Skills
- Video editing
- Google analytics
- Records Management
- Information management
- Web content management
- Research support
- Microsoft office
- Workflow Analysis
- Digitization
- Process automation
Timeline
Digital Content Manager
BLH Technologies
11.2022 - Current
Supervisory Training Associate
BLH Technologies
03.2021 - 11.2022
Records Manager II
Navy Federal Credit Union
08.2019 - 03.2021
Library Technician
Library of Congress - CRS
07.2018 - 05.2019
Archival Intern
National Archives And Records Administration
05.2018 - 07.2018
Research Intern
Shimberg Health Sciences Library
01.2018 - 05.2018
Graduate Research Assistant
University of South Florida
12.2017 - 05.2018
Patient Service Representative
American Dental Partners
05.2016 - 01.2017
Library Associate
McConnell Library
06.2015 - 08.2016
Student Teaching Assistant
Belle Heth Elementary
01.2015 - 06.2015
Associate
Sam's Club
03.2013 - 09.2015
Medical Biller
Professional Billing Services
10.2010 - 10.2012
Master's Degree - Forensic Psychology
National University
Master Of Science - Library And Information Science
University of South Florida
Bachelor Of Science - English Literature
Radford University
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