Overview
Work History
Education
Skills
Cover Letter
Timeline
Generic

Brittney Dawkins

Overview

12
12
years of professional experience

Work History

Automated Logistical Specialist (92A)

Army National Guard TX
06.2019 - Current
  • Prioritize and manage maintenance work flow
  • Plan requirements for both quantitative and monetary needs
  • Monitor the status of all Class IX commodities
  • Meet performance targets by quickly identifying, locating, and counting merchandise for each order
  • Identify needed items per work order data, enter completed tasks, and locate products with computer terminals and hand-held devices
  • Meet customer demands from daily order selection shift by completing emergency replenishment for products running below minimum levels
  • Execute detailed written and oral instructions using good judgment and expert knowledge of storage locations
  • Locate, pack, and fulfill requested orders per submitted fulfillment request
  • Practice good housekeeping skills
  • Support seamless imports and exports, accurately completing customs paperwork and shipping manifests
  • Coordinated shipment details, recording load data and destination in software
  • Responsible pulling and utilizing data reports from GCSS-Army, to assist command in making analytic driven decisions

Spectrum - Retail and Mobile Sales Representative

01.2018 - Current
  • Greeted customers and conducted conversations to assess needs of products, pricing, demonstration of use and transactional sales processing
  • Used POS systems to complete customer sales and digitally remove purchased products from warehouse to maintain store and shelf inventory as well as minimize store theft
  • Explained and assisted with billing, insurance, and wireless phone operations to familiarize customers with new/tenure purchases and processes
  • Monitored product inventory and communicated with other store locations to locate hard-to-find products
  • Transferred data and images from customer cell phones to newly purchased cell phones, and assisted with accessory purchase or use
  • Maintained customer satisfaction, quickly overcoming objections, resolving issues, and displaying a trusted advisor expertise
  • Verified sales prices and processed cash or credit payments to complete sales
  • Investigate missing, and damage equipment and process returns of exchanged or no longer needed devices
  • Consistently met sales and store quota by upselling products, providing effortless customer experience, answering all questions and concerns and provided self-help options for activation, account management and product use
  • Set appointments for receiving or delivery and resolved order fulfillment issues via collaboration with customers, team members and internal departments
  • Account management duties to include interaction documentation, receipts, order information and other information related to all customer interactions.

Humana - CSR, Sales

01.2012 - 01.2018
  • Assist customers with account management such as enrollment, payments, billing, coverage, and appointment request related to Humana Insurance
  • Answered minimum of 50 inbound calls each day closing out 80% of issues on first calls by using knowledge gained in training, prepared scripts, and good research abilities
  • Accommodated callers with special needs such as language interpretation and call escalation to specific departments via Inbound calls, email, and chat
  • Consistently met Quality Assurance goal of 90% or higher on customer-based interactions
  • Assisted clients with coordination and preparation for medical appointments to include documents needed and appropriate coverage
  • Partnered with internal departments to handle caller needs, including service issues, new sales, and account issues
  • Investigated and resolved customer concerns related to order inquiries, delivery tracking, merchandise exchange, billing adjustments and refunds.

Education

US Army Quartermaster School
Fort Lee, VA
02.2019

Skills

  • Active Secret Security Clearance
  • Sales and Marketing
  • Performance Management
  • Customer Relations and Retention
  • Inventory and Supply Control and Restock
  • Vehicle Dispatch
  • Issuing and Receiving Equipment
  • Task Delegation
  • Microsoft Products (Word, Excel)
  • Retailing Billing Systems
  • Delivery Planning

Cover Letter

 Please consider this letter of introduction as an expression of my interest in this position. I have enclosed my resume for your review. 


I am enthusiastic and prepared to contribute my military experience in logistics as well as customer service, sales and leadership to perform a variety of tasks that are listed in the job notice. My character, drive, and attitude are geared toward representing this company in a positive and professional manner.


 I am a highly organized person that excels at finding creative solutions to challenges I encounter. I love to learn and can pick up new information easily. I have strong communication skills and I am a team member that can work collaboratively with my colleagues. My tenure experiences will help me to communicate effectively with both my colleagues and external customers. My goal during each interaction is to provide exceptional management skills and customer service that will allow me to provide resources to assist public and private sector organizations through productivity, cost savings, and the leverage of resources. 


I believe in hard work that includes assistance, encouragement, and recognition that will allow for authentic sustained working relationships with my colleagues. In me, you will discover a reliable, collaborative, detail-oriented, and extremely hardworking individual, one who will serve as a model to encourage my colleagues to demonstrate the same high standard of professionalism. I would be grateful for an opportunity to meet with you to discuss how my knowledge and experience can benefit your company. I thank you for your time and consideration and look forward to hearing from you or meeting you in person. 

Timeline

Automated Logistical Specialist (92A)

Army National Guard TX
06.2019 - Current

Spectrum - Retail and Mobile Sales Representative

01.2018 - Current

Humana - CSR, Sales

01.2012 - 01.2018

US Army Quartermaster School

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