Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittney Devincentis

Cleveland,GA

Summary

Seasoned Human Resources Manager with a proven track record at Walmart, adept in HR policies and procedures and excelling in employee relations. Demonstrated success in legal compliance, training, and mentoring, significantly enhancing workforce efficiency and alignment with business objectives. Skilled in Microsoft Office, showcasing a unique blend of technical and interpersonal skills to drive organizational growth.

Overview

14
14
years of professional experience

Work History

Human Resources Manager (People Lead)

Walmart
05.2018 - Current
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times for 300+ employees.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Processed and maintained workers' compensation claims, preparing documentation, and investigative reports.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Distributed employee engagement surveys to identify areas of improvement.

Store Manager

Victra
06.2016 - 05.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Newspaper Carrier

The Gainesville Times
01.2011 - 11.2017
  • Built strong relationships with customers, addressing concerns and resolving issues promptly.
  • Provided exceptional customer service, responding promptly to inquiries or requests from clients.
  • Improved route efficiency with careful planning and route optimization techniques.
  • Delivered newspapers to about 100 businesses daily.
  • Safeguarded customer information by following strict confidentiality guidelines in all interactions.
  • Adhered to company policies when collecting payments from customers, maintaining accurate records of transactions.
  • Maintained punctual delivery times for consistent customer service experience.

Pharmacy Technician

CVS
09.2010 - 02.2013
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

Education

High School Diploma -

White County High School
Cleveland, GA
05.2009

Skills

HR policies and procedures

Employee Relations

Microsoft Office proficiency

Legal Compliance

Training and mentoring

Benefits and compensation management

Recordkeeping

Succession Planning

Onboarding and Orientation

Career Development

Timeline

Human Resources Manager (People Lead)

Walmart
05.2018 - Current

Store Manager

Victra
06.2016 - 05.2018

Newspaper Carrier

The Gainesville Times
01.2011 - 11.2017

Pharmacy Technician

CVS
09.2010 - 02.2013

High School Diploma -

White County High School

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Brittney Devincentis