Brittney DeVita
Montclair,NJ
Summary
Innovative and results-driven professional passionate about driving organizational change through strategic initiatives in change management and process optimization, while leveraging technical expertise. With 8 years of experience, adept at analyzing complex systems, identifying bottlenecks, and implementing transformative solutions to enhance efficiency and stimulate business growth. Known for bridging the gap between technology and business objectives, excelling in optimizing processes and leveraging technology to streamline operations. Skilled in leading cross-functional teams through change initiatives, thriving in dynamic environments by applying technical proficiency to drive meaningful change and deliver measurable results.
Overview
13
13
years of professional experience
Work History
Director, Disbursement Operations
Bonterra
07.2021 - Current
- Managed a cross-functional team of 14 people spanning two business units and three teams, overseeing implementation of Bonterra's payments product, devising migration sales strategies, facilitating payments to nonprofits, and analyzing risk associated with nonprofit transactions.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations to support our payments product.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Lead cross-functional initiatives and projects, collaborating closely with departments such as finance, operations, sales and product to ensure successful execution of initiatives while aligning with organizational objectives and de-risking the business.
- Played a pivotal role in shaping the product roadmap by making strategic decisions on priorities, feature enhancements, and development initiatives, ensuring alignment with company objectives and market demands.
- Evaluated revenue projections associated with the payments product for new sales deals, ensuring alignment with financial objectives and contributing to the strategic growth of the business.
Solution Architect, Migrations
Bonterra (formerly CyberGrants)
01.2019 - 07.2021
- Developed and maintained migration playbooks, templates, and best practices to standardize migration processes and ensure consistency across projects.
- Partnered closely with the product team to provide valuable input on software functionality, key decision-making processes, and overall design strategies for our payments product, ensuring alignment with market demands and customer requirements.
- Collaborated closely with product, sales, and technical services teams to provide strategic input and successfully implement two groundbreaking product features for one of the world's largest pharmaceutical companies, driving significant business impact and market differentiation.
- Effectively triaged product issues by assessing, prioritizing, and coordinating resolution efforts, ensuring timely response and resolution to customer concerns
Program Director
Bonterra (formerly CyberGrants)
01.2017 - 01.2019
- Provide leadership to technical support teams, focusing on efficiency and quality to increase software utilization, customer retention and overall satisfaction ratings overseeing 60 Enterprise clients
- Perform technical and strategic tasks such as establishing and enforcing technical requirements and managing new workflows & processes.
- Direct daily operations of the team to continuously improve the customer support experience.
- Directly manage a team 5 of skilled Technical Support Specialists and Engineers.
- Work closely with Operations, R&D and SaaS Ops to resolve defects and identify trends in customer issues.
Operations Implementation Specialist
JK Group (acquired By CyberGrants)
01.2014 - 03.2017
- Lead implementation process, including solution design, configuration, testing, training, and deployment.
- Coordinated development team priorities and assignments.
- Assessed project scope and requirements to estimate workload and associated costs, facilitating effective resource allocation and budget planning.
Data and Reporting Coordinator
JK Group (acquired By CyberGrants)
01.2013 - 01.2014
- Developed customized reports and scripts to address diverse customer requirements and providing tailored solutions to meet client needs.
- Translated customer challenges into actionable insights by designing and implementing measurable reports, enabling data-driven decision-making and addressing client needs effectively.
Client Service Coordinator
JK Group (acquired By CyberGrants)
02.2012 - 01.2013
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Serve as the first point of contact for customer inquiries and technical support requests via email, phone, and ticketing system.
- Diagnose and resolve technical issues related to our SaaS platform, including software functionality, configuration, and integration.
Accounting Assistant
Premier Healthcare Exchange Inc.
02.2011 - 02.2012
- Collaborated with the accounts receivable team to accurately input and reconcile check receipts, ensuring the integrity and balance of the ledger.
Education
Bachelor of Arts - Communications
Rutgers University
New Brunswick, NJ01.2010
Skills
- Problem-Solving
- Technical Proficiency
- Adaptability
- Leadership
- Decision Making
- Cross Functional Collaboration
- Analytical Skills
- Project Management
- Quality Assurance
- Change Management
Timeline
Director, Disbursement Operations
Bonterra
07.2021 - Current
Solution Architect, Migrations
Bonterra (formerly CyberGrants)
01.2019 - 07.2021
Program Director
Bonterra (formerly CyberGrants)
01.2017 - 01.2019
Operations Implementation Specialist
JK Group (acquired By CyberGrants)
01.2014 - 03.2017
Data and Reporting Coordinator
JK Group (acquired By CyberGrants)
01.2013 - 01.2014
Client Service Coordinator
JK Group (acquired By CyberGrants)
02.2012 - 01.2013
Accounting Assistant
Premier Healthcare Exchange Inc.
02.2011 - 02.2012
Bachelor of Arts - Communications
Rutgers University
Similar Profiles
Jeff McGowanJeff McGowan
Software Engineer at BonterraSoftware Engineer at Bonterra
Haileigh HarrisHaileigh Harris
EA to CLO, Interim CPO, VP&SVP of Non-Profit Sales at BonterraEA to CLO, Interim CPO, VP&SVP of Non-Profit Sales at Bonterra
Austin DykesAustin Dykes
Advanced Apps Tier 1 Support Specialist at Bonterra TechAdvanced Apps Tier 1 Support Specialist at Bonterra Tech