Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brittney DiFormato

Palm Coast,FL

Summary

Versatile team member offering years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute and become an asset.

Overview

14
14
years of professional experience

Work History

Head Produce Clerk

Publix Grocery Store
02.2021 - Current
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Streamlined produce department operations for increased efficiency and productivity.
  • Maintained high levels of cleanliness and organization within department, adhering to strict health and safety guidelines.
  • Led team of produce clerks, fostering professional growth through coaching and mentoring.
  • Maintained system generated daily counts of inventory, as well as full inventory counts every six months
  • Collaborated with store managers to establish sales goals and implement strategies for achieving targets.
  • Implemented inventory control measures to reduce shrinkage and ensure optimal stock levels at all times.
  • Assisted customers in locating specific items, offering suggestions for complementary products based on their preferences.
  • Conducted regular staff training sessions on proper handling techniques, product storage, and sanitation practices.
  • Managed ordering processes to maintain appropriate inventory levels while minimizing waste due to spoilage or damage.
  • Monitored sales data to identify trends, adjusting displays and promotions accordingly for maximum revenue generation.
  • Created visually appealing merchandising displays that showcased freshness and quality of our products effectively attracting more customers into department.
  • Established positive work environment by maintaining open communication channels with staff members.
  • Organized weekly team meetings to discuss progress towards goals, address any issues or concerns, and celebrate successes.
  • Coordinated with other departments in cross-merchandising efforts, increasing overall store sales.
  • Handled customer complaints professionally resolving issues quickly resulting in satisfied clients returning.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Recorded sales information on database to enable tracking history and maintain accurate records.
  • Followed orders precisely for correct items, sizes and quantities.
  • Interacted with guests in friendly and knowledgeable way.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Greeted store customers and discussed needs.
  • Received new stock and input values into computer system.
  • Maintained store assets with effective loss prevention strategies.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Developed plan-o-grams and layouts that maximized sales.

Homemaker/ Stay at Home Mom

Self
01.2014 - 02.2021
  • Skilled at working independently
  • 2 children 19 months apart
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Great organizational skills
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Embodies natural nurturing side and experience in caring for others in sickness and in health
  • Dog Breeder as financial stimulus - 4 litters total

Customer Service Representative

Publix Grocery Store
05.2010 - 01.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

High School Diploma -

Matanzas High School
Palm Coast, FL
05.2010

Skills

  • Analytical Thinking
  • Staff Training
  • Interpersonal Skills
  • Problem Solving
  • Delegation Skills
  • Team Leadership
  • Written and Oral Communication
  • Cleanliness and Sanitation
  • Data Entry

Additional Information

I have experience in caring for family members after having major surgeries with lengthy recoveries as well as those who have had to make their unfortunate journey through the hospice/end of life experience. I have a caring touch for those who are suffering and need help and support through physical and emotional strain. I had to learn nurse-like abilities over night to care for the health impaired including ileostomy bag care, urinary catheter and the dressings of his 16 inch stapled incision, while caring for my new born and 19 month old simultaneously.

I know what it means to care for those in need and how to work under energy draining circumstances.

Timeline

Head Produce Clerk

Publix Grocery Store
02.2021 - Current

Homemaker/ Stay at Home Mom

Self
01.2014 - 02.2021

Customer Service Representative

Publix Grocery Store
05.2010 - 01.2013

High School Diploma -

Matanzas High School

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Brittney DiFormato