Brittney Drye
Saint Augustine,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CSR
McKesson Medical Surgical
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets by placing orders adequately for customes
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
- Collaborated with management to develop strategies for enhancing overall customer experience.
LPN
Westminster Woods On Julington Creek
12.2018 - 12.2022
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
- Conducted thorough patient assessments to identify medical needs and develop appropriate treatment plans.
- Facilitated smooth transitions from acute care settings to long-term care facilities or home environments.
CSR
McKesson- YOH
01.2021 - 06.2022
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
- Coordinated with other departments to ensure seamless order fulfillment process for customers'' purchases.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
CSR
Brightway Insurance
03.2019 - 10.2021
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Conducted thorough research to provide accurate information to customers regarding product specifications or usage guidelines.
Education
Associate of Arts - Nursing
FSCJ
Jacksonville, FL05.2019
Skills
- Training and Development
- CRM Software
- Time Management
- Product Knowledge
- Telephone Etiquette
- Problem Solving
- Customer Focus
- Quality Assurance
- Decision Making
- Conflict Resolution
- Attention to Detail
- Performance Metrics
- Positive Attitude
- Call Center Experience
- Active Listening
- Effective Communication
- Written Communication
- Cross-selling
- Complaint Resolution
- Data Entry
Certification
- CNA - Certified Nurse Assistant
- Licensed Practical Nurse
Timeline
CSR
McKesson Medical Surgical
10.2022 - Current
CSR
McKesson- YOH
01.2021 - 06.2022
CSR
Brightway Insurance
03.2019 - 10.2021
LPN
Westminster Woods On Julington Creek
12.2018 - 12.2022
Associate of Arts - Nursing
FSCJ
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