Brittney Dugan

Mentored new employees during their onboarding process, equipping them with essential knowledge for delivering excellent service.

• Contributed to the development and execution of departmental goals, ensuring alignment with overall hotel objectives.
• Addressed guest complaints promptly, resolving issues effectively and providing appropriate solutions.
• Evaluated staff performance regularly, offering constructive feedback to support continuous improvement in their skills and abilities.
• Conducted regular inspections of all assigned areas to guarantee adherence to cleanliness standards.
• Established open communication channels with team members, fostering a positive work environment that encouraged collaboration.
• Responded to customer inquiries and resolved complaints to increase satisfaction.
• Collaborated with other departments to ensure seamless coordination of services for guests'' comfort.
• Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
• Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
• Reported damages, maintenance problems, safety issues, and potential hazards to management.
• Maintained high levels of guest satisfaction by ensuring timely completion of daily cleaning tasks.
• Promoted a safe working environment by enforcing strict adherence to safety guidelines and procedures.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Contributed to a positive work environment through open communication channels among team members.

• Conducted regular safety meetings to reinforce compliance with OSHA regulations and company policies.
• Maintained a safe work environment through regular inspections and adherence to safety protocols.
• Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
• Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
• Enhanced team efficiency by providing clear guidance and hands-on training for staff members.
• Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
• Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
• Trained and mentored new staff on cleaning and safety protocols.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Monitored staff performance and provided feedback to drive productivity.
• Conducted regular audits of public spaces and staff work areas to maximize quality control.