Brittney Duncan
Edmond,OK
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
15
15
years of professional experience
Work History
Team Lead
La Petite Academy Inc.
05.2019 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Provided support and guidance to children in conflict resolution.
- Encouraged children's emotional and social development.
- Developed lessons and activities to promote children's physical and emotional development.
- Read stories, sang songs and facilitated creative play.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Monitored children's activities to verify safety and wellbeing.
- Implemented daily routines and activities to stimulate and engage children.
- Responded to inquiries from parents and guardians.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Assisted in potty training and toilet hygiene.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Documented children's growth and development.
- Created and implemented activities to promote language development.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Logged information regarding naps, feedings and any medications administered.
- Helped children develop motor skills in preparation for preschool and kindergarten.
Make Ready Technician
Case & Associates
11.2014 - 12.2017
- Worked with diverse types of weather and ground conditions.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Cleaned and prepared apartment for new residents.
- Detailed appliances
Activities Coordinator
The Fountains At Canterbury
08.2008 - 09.2011
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Maintained and ordered supplies for activities.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Partnered across departments to run smooth, professional events and activities.
- Coordinated with other entertainment venues to create joint promotional events.
- Organized fundraising events to support department and raise money for future activities.
Education
High School Diploma -
John Marshall High School
Oklahoma City, OK05.2007
Skills
- Team Member Motivation
- Order Supplies
- POS Transactions
- Operational Efficiency and Safety
- Team Monitoring
- Guest Satisfaction
- Accounts Payable and Receivable
- Overseeing Personnel
- Set Organizational Policies
- Workplace Safety
- Lesson Plan Creation
- Microsoft Word
- Activity Planning
- Nurturing Environment
- Behavior Management Techniques
- Parent Communication
- Calendaring and Scheduling
- Child CPR
- Lessons and Activities
- Childcare Regulations
- Emergency Situations
- Team Leader
- Social and Academic Development
- Classroom Management
- Group and Individual Care
- Early Childhood Development
Timeline
Team Lead
La Petite Academy Inc.
05.2019 - Current
Make Ready Technician
Case & Associates
11.2014 - 12.2017
Activities Coordinator
The Fountains At Canterbury
08.2008 - 09.2011
High School Diploma -
John Marshall High School
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