Brittney Duncan
Edmond,OK
Summary
Accomplished Assistant Director at Learning Care Group, adept in strategic planning and operations management. Excelled in fostering customer loyalty, enhancing employee performance, and implementing effective educational programs. Skilled in Licensing Policies and coaching, demonstrating a proven ability to address complex problems creatively and improve organizational performance. I have My CDA in Infants and Toddlrs, over 75 certificates and I have applied for my Directors Credential with the CECPD.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Director
Learning Care Group
05.2019 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
Childcare Cook
Learning Care Group
05.2019 - Current
- Followed proper procedures for use of government-provided commodities.
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Planned menus complying with established health guidelines and budget limitations.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Monitored food temperatures throughout preparation and serving process.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Trained and supervised new kitchen staff on food preparation and safety protocols.
- Proven ability to develop and implement creative solutions to complex problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- I know the Federal Food Program.
Team Lead/ Lead Teacher
Learning Care Group
05.2019 - 10.2023
- Organized small groups of children while transitioning to and from outdoor play.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Implemented curriculum to enhance classes with learning-focused activities.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Monitored classroom to verify safe and secure environment.
Education
No Degree - Currently Pursuing Associate's in Marketing
Southern New Hampshire University
Hooksett, NH05-2026
No Degree - CDA Certificate in Infants/Toddlers
Oklahoma University (CECPD)
09-2024
High School Diploma -
John Marshall High School
Oklahoma City, OK09-2008
Skills
- Ratios per DHS
- Strategic Planning
- Operations Management
- Licensing Policies
- Good Health Handbook
- Planning extra ancillary activities
- Stepping in where I'm needed
- Coaching Teachers
- Teaching
- CDA in Infants and Toddlers
Certification
CDA
Timeline
Assistant Director
Learning Care Group
05.2019 - Current
Childcare Cook
Learning Care Group
05.2019 - Current
Team Lead/ Lead Teacher
Learning Care Group
05.2019 - 10.2023
No Degree - Currently Pursuing Associate's in Marketing
Southern New Hampshire University
No Degree - CDA Certificate in Infants/Toddlers
Oklahoma University (CECPD)
High School Diploma -
John Marshall High School
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