BRITTNEY EDWARDS
Tahoka
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in Repossession industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Recep.
Lynn County Hospital
11.2022 - 04.2025
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed, scheduled and coordinated office functions and activities for employees.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Office Manager
Nitro Holdings Inc.
11.2022 - 04.2025
- Automated office operations for managing client correspondence, communications.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office inventory and placed new supply orders.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed, scheduled and coordinated office functions and activities for employees.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Childcare Director
Tahoka ISD
08.2019 - 08.2020
- Reviewed standards.
- Determined allocations of licensing regulations regularly to maintain compliance.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Hired, mentored and monitored qualified childcare staff.
- Created and updated records to document employee and participant information.
- Developed, implemented and monitored policies and procedures to ensure the safety of all children in care.
- Inspected facilities regularly to ensure cleanliness and safety requirements are met.
- Maintained accurate records of children's attendance, health information and developmental progress.
- Enforced rules to promote positive behavior among children under care.
- Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
- Created a safe, nurturing environment for children by providing appropriate supervision of their activities.
- Communicated with parents and fostered strong professional relationships.
Education
Cosmetology
South Plains College
Plainview, TX12.2011
High School Diploma - undefined
Monterey High School
Lubbock, TX05.2008
Skills
- Staff Management
- Office Administration
- Policy Development
- Relationship Building
- Supply Management
- Organizational Skills
- Operations Management
- Customer Relations
- Customer Service
- Scheduling
- Billing
- Scheduling and Calendar Management
- Data Entry
- Clerical Support
- Conflict Management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Certification
I carry a TDLR License for Cosmetology
Timeline
Front Desk Recep.
Lynn County Hospital
11.2022 - 04.2025
Office Manager
Nitro Holdings Inc.
11.2022 - 04.2025
Childcare Director
Tahoka ISD
08.2019 - 08.2020
High School Diploma - undefined
Monterey High School
Cosmetology
South Plains College
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