Summary
Overview
Work History
Education
Skills
References
Tools And Tech
Timeline
Generic

BRITTNEY EGUAKUN

Austin

Summary

Sales and Customer Experience professional with over 15 years of expertise in banking, healthcare, technology, and sales. Demonstrated ability to manage high-touch client interactions and enhance onboarding processes in dynamic, regulated settings. Skilled in business development and team mentorship, utilizing tools such as Salesforce and Outreach to optimize outreach efforts. Focused on delivering personalized experiences that foster customer retention and drive sustainable growth.

Overview

16
16
years of professional experience

Work History

Front Desk Coordinator

The Pain Relief Surgicenter
Austin
03.2024 - Current
  • Coordinate with doctors and specialists to secure blood and cardiac clearances for patient safety.
  • Manage daily scheduling and billing operations with accuracy and professionalism.
  • Maintain patient records and assist with intake, inquiries, and documentation.
  • Support seamless patient flow across clinical and administrative touchpoints.

Sales Lead

Lane Bryant
Austin
12.2023 - 08.2024
  • Directed floor operations and led sales initiatives to exceed store targets.
  • Mentored junior associates and collaborated on inventory, merchandising, and marketing efforts.
  • Boosted customer satisfaction and conversions through upsell and relationship-building strategies.

Outbound Growth Sales - Midmarket

Culture Amp
Remote
07.2022 - 02.2023
  • Prospected midmarket clients across North America and built high-converting outbound cadences.
  • Maintained 14% open/response rate with strategic messaging in Outreach.
  • Trained and onboarded new BDRs in email/voicemail structure, Salesforce use, and call flow.

SMB Sales (Outbound & Inbound)

Gusto, Inc.
Remote
07.2018 - 04.2022
  • Managed full-cycle sales using Sandler methodology; onboarded 3,000+ SMB employees.
  • Designed new hire onboarding and peer coaching programs to support ramp and retention.
  • Created schedules for 40+ sales reps, improving productivity and call outcomes.

Branch Manager -> Head Teller -> Senior Teller

Austin Telco Federal Credit Union
Austin
05.2009 - 07.2018
  • Managed $2.5M branch and 10-person team while ensuring BSA, AML, and OFAC compliance.
  • Developed onboarding workflows and promoted 5 employees into leadership roles.
  • Supported audits, customer education, and teller ops including vault and high-volume transactions.

Director of Marketing

World African Music & Arts Festival
Austin
10.2012 - 06.2018
  • Led community partnerships, PR strategy, and digital campaigns for city-backed events.
  • Secured vendors, sponsorships, and press visibility through coordinated outreach and storytelling.
  • Built media kits and content for grant proposals, helping secure city and nonprofit funding.

Education

Certificate - Social Media Marketing

Cornell University
01.2024

MPS - Fashion Marketing

LIM College
New York, NY
01.2018

B.S. - Fashion & Retail Management

The Art Institute
Austin, TX
01.2014

Skills

  • Onboarding & Training Program Development
  • Customer Experience Strategy & Execution
  • Salesforce
  • Outreach
  • CRM Management
  • Project Management & Cross-Functional Coordination
  • Email Marketing & Social Media Strategy
  • Communication & Conflict Resolution
  • Team Leadership & Mentorship
  • Operational Workflow

References

Available upon request.

Tools And Tech

  • Salesforce
  • Outreach
  • Microsoft Office
  • Canva
  • G Suite
  • Slack
  • Zoom
  • Hubspot
  • ECW

Timeline

Front Desk Coordinator

The Pain Relief Surgicenter
03.2024 - Current

Sales Lead

Lane Bryant
12.2023 - 08.2024

Outbound Growth Sales - Midmarket

Culture Amp
07.2022 - 02.2023

SMB Sales (Outbound & Inbound)

Gusto, Inc.
07.2018 - 04.2022

Director of Marketing

World African Music & Arts Festival
10.2012 - 06.2018

Branch Manager -> Head Teller -> Senior Teller

Austin Telco Federal Credit Union
05.2009 - 07.2018

Certificate - Social Media Marketing

Cornell University

MPS - Fashion Marketing

LIM College

B.S. - Fashion & Retail Management

The Art Institute

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