Summary
Overview
Work History
Education
Leadership Experience
Timeline
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Brittney Ehrhart

Baltimore,MD

Summary

"Results-driven professional with extensive leadership and administrative experience in the medical field. Proven ability to streamline operations, manage complex schedules, and deliver exceptional service. Adept at fostering effective communication and collaboration across diverse teams. Eager to leverage my transferable skills and passion for organization to excel as an Executive Assistant, contributing to the success of high-level executives."

Overview

12
12
years of professional experience

Work History

Clinical Team Lead

Orthopedic Spine Specialists
11.2020 - Current
  • Overseeing Clinical Operations and Ensuring Seamless Clinic Flow: Directed the clinical team to ensure smooth operations and efficient clinic flow, maintaining high standards of patient care and satisfaction.
  • Coordinating Team Meetings: Facilitated and coordinated team meetings, fostering collaboration and alignment to achieve organizational objectives.
  • Liaising with Surgeons, Surgery Departments, and Medical Secretaries :Established effective communication channels with surgeons, surgery departments, and medical secretaries to facilitate seamless coordination and optimize patient care pathways.
  • Identifying Physician and Team Needs: Proactively identified and addressed the needs of physicians and the clinical team, fostering a supportive and conducive work environment. Communicated effectively with surgeons and patients, ensuring clear understanding of the surgical process and facilitating seamless pre-operative and post-operative care.
  • Delivering Exceptional Patient Experience: Ensured the delivery of exceptional patient experiences through attentive care, effective communication, and prompt resolution of concerns.
  • Proficient Problem-Solving: Demonstrated adept problem-solving skills, effectively managing patient complaints and resolving issues to maintain high levels of patient satisfaction.
  • Managing Clinical and Surgery Schedules: Managed clinical and surgery schedules meticulously, ensuring patients were adequately prepared and informed about their procedures while maintaining accurate electronic medical records (EMRs).
  • Clinical Duties and Procedures: Executed clinical duties with precision, including updating EMRs, obtaining vitals, performing suture and staple removal, cast removal, DME fitting, wound care, and assisting physicians in various in-office procedures.
  • Coordinating Surgical Dates and Procedures: Coordinated surgical dates and procedures meticulously, liaising with surgeons, scheduling surgeries, obtaining necessary consents, and ensuring all paperwork was accurately filed.
  • Implementing Office Procedures and Improving Processes: Implemented and enhanced office procedures and internal processes to optimize efficiency and productivity, contributing to the overall improvement of organizational operations.
  • Billing and Coding: Proficiently managed billing and coding tasks, ensuring accurate and timely processing of medical claims and adherence to regulatory requirements.
  • Strong Communication, Organizational, and Time Management Skills: Demonstrated strong communication, organizational, and time management skills, effectively prioritizing tasks and managing responsibilities in a fast-paced clinical environment.

Certified Clinical Medical Assistant

UPMC Pinnacle Family Medicine at Manchester/ Manchester PA
04.2014 - 11.2020
  • Ensuring Patient Satisfaction, Comfort, and Safety: Prioritized patient satisfaction, comfort, and safety throughout their primary care journey, while providing invaluable assistance to physicians.
  • Clinical Duties and Patient Care: Executed a wide range of clinical duties with precision, including managing and updating patient electronic medical records (EMRs), obtaining vitals, administering injections, performing phlebotomy, conducting point-of-care testing, administering drug screens, removing sutures, performing ear lavage, and providing wound care and dressing changes, while also assisting in minor procedures.
  • Inventory Management and Budgeting: Managed office inventory and ordering processes, ensuring adequate supplies for seamless clinical operations, including vaccine inventory and ordering to support vaccination programs. Played a key role in budgeting processes, effectively managing financial resources to optimize operational efficiency and support strategic initiatives within the healthcare practice.
  • Lead Coordinator for State VFC Program: Served as the lead coordinator for the state Vaccines for Children (VFC) program, overseeing program compliance and ensuring accessibility of vaccines for eligible patients.
  • Effective Communication with Patients and Physicians: Demonstrated exceptional communication skills, fostering positive interactions with both patients and physicians, thereby enhancing the overall patient experience and facilitating optimal care delivery.
  • Administrative Duties: Handled various administrative tasks with efficiency and professionalism, including answering phones, triaging calls, scheduling appointments, managing physician schedules, obtaining insurance authorizations, and efficiently checking patients out at the conclusion of their visit.

Certified Clinical Medical Assistant

Concentra Urgent Care/ York PA
03.2012 - 04.2014
  • Clinical and Administrative Duties in Urgent Care: Successfully managed a diverse array of clinical and administrative tasks within a fast-paced urgent care setting, ensuring seamless operations and high-quality patient care.
  • Assisting Physicians Across Various Care Areas: Provided invaluable assistance to physicians in delivering patient care across multiple domains including emergency care, occupational care, and physical therapy, demonstrating adaptability and versatility in supporting medical teams.
  • Clinical Duties: Executed a comprehensive range of clinical duties with precision, including assisting providers with various procedures, preparing and rooming patients, administering injections, conducting phlebotomy, and performing point-of-care tests, contributing to efficient and effective patient management.
  • Exemplary Customer Service: Delivered exceptional customer service to patients, ensuring their needs were met with compassion, professionalism, and efficiency, thereby enhancing the overall patient experience and satisfaction.
  • Administrative Tasks and Chart Management: Skillfully managed administrative tasks, including maintaining patient charts and overseeing the front office desk, maintaining meticulous organization and accuracy to support seamless clinic operations and workflow.

Education

Bachelor’s Degree - Criminal Justice

Southern New Hampshire University
05-2026

High School Diploma -

Eastern York High School
01.2009

Associates Degree - Specialized Technology

YTI Career Institute

Leadership Experience

Vice President, non-profit organization, organize and host events, raising funds to use within the community for suicide awareness and prevention. Share responsibilities such as project management, event and fundraiser planning, website content, design and more, holding monthly meetings with the board and interacting with members of the community.

Timeline

Clinical Team Lead

Orthopedic Spine Specialists
11.2020 - Current

Certified Clinical Medical Assistant

UPMC Pinnacle Family Medicine at Manchester/ Manchester PA
04.2014 - 11.2020

Certified Clinical Medical Assistant

Concentra Urgent Care/ York PA
03.2012 - 04.2014

Bachelor’s Degree - Criminal Justice

Southern New Hampshire University

High School Diploma -

Eastern York High School

Associates Degree - Specialized Technology

YTI Career Institute

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