Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittney Esch

Sapulpa,OK

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Guest Engagement Assistant Manager

Altar'd State
08.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Oversaw daily operations to maintain store cleanliness and organization.

Senior Team Leader

Chick-fil-A
01.2023 - 08.2024
  • Mentored junior team members, providing guidance and support to enhance their career progression.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
  • Discovered training needs and provided coaching.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated customer needs and feedback to drive product and service improvements.

Manager

Chick-fil-A
06.2020 - 10.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

High School Diploma -

Sapulpa High School
3 S Mission St, Sapulpa, OK 74066
05-2022

Skills

  • Customer service
  • Money handling
  • Team motivation
  • Team leadership
  • Task delegation
  • Decision-making
  • Recruiting and interviewing
  • Employee engagement

Timeline

Guest Engagement Assistant Manager

Altar'd State
08.2024 - Current

Senior Team Leader

Chick-fil-A
01.2023 - 08.2024

Manager

Chick-fil-A
06.2020 - 10.2023

High School Diploma -

Sapulpa High School

Similar Profiles

CREATE PROFILE