Brittney Esch
Sapulpa,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Guest Engagement Assistant Manager
Altar'd State
7021 S Memorial Dr #126a, Tulsa, OK 74133
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversaw daily operations to maintain store cleanliness and organization.
Senior Team Leader
Chick-fil-A
4933 E 41st St, Tulsa, OK 74135
01.2023 - 08.2024
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Discovered training needs and provided coaching.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Manager
Chick-fil-A
12130 S Waco Ave, Glenpool, OK 74033
06.2020 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Sapulpa High School
3 S Mission St, Sapulpa, OK 7406605-2022
Skills
- Customer service
- Money handling
- Team motivation
- Team leadership
- Task delegation
- Decision-making
- Recruiting and interviewing
- Employee engagement
Timeline
Guest Engagement Assistant Manager
Altar'd State
08.2024 - Current
Senior Team Leader
Chick-fil-A
01.2023 - 08.2024
Manager
Chick-fil-A
06.2020 - 10.2023
High School Diploma -
Sapulpa High School