Brittney Espersen
Columbus,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
General Manager/Head Chef
The Food Mill
08.2018 - Current
- Coordinated, planned, budgeted food operations
- Worked closely with partnering agencies in the training of interns and students in the training of culinary arts
- Supervised all food operations and staff
- Worked closely with the Department of Public Health
- Managed and created social media platforms
- Ability to write, create and execute profound recipes
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team fostering a positive work environment and employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Interacted well with customers to build connections and nurture relationships.
Cook/deli
Piggly Wiggly
10.2016 - 03.2018
- Prepare food following specifications of established recipes
- Follow proper food safety guidelines
- Assisted customers
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Communicated closely with servers to fully understand special orders for customers.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
Kitchen Assistant
Damascus Way
01.2016 - 10.2016
- Prepared meals for approximately 50+ residents
- Developed weekly menus
- Assisted in shopping trips to Feeding The Valley Food Bank
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Delivered timely assistance during high volume periods, effectively reducing wait times for customers.
- Maintained composure and work quality while under stress.
- Aided in the development of daily specials using seasonal ingredients, optimizing freshness while minimizing food costs.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Culinary & Life skills certificate -
Open Door Community House
Columbus, GA08.2017
Skills
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Purchasing and planning
- Marketing
- Branding
- Cross-functional team management
- Customer experiences
- Customer Relationship Management
- Problem-solving abilities
Accomplishments
- Currently serve on the board of directors at Open Door Community House
- Recognized by The Columbus Ledger Enquirer as well as The Atlanta Journal Constitution for rebuilding a life and giving back to those in need of a better way
- Honored to be part of a mural that represents change and health within our city
Timeline
General Manager/Head Chef
The Food Mill
08.2018 - Current
Cook/deli
Piggly Wiggly
10.2016 - 03.2018
Kitchen Assistant
Damascus Way
01.2016 - 10.2016
Culinary & Life skills certificate -
Open Door Community House
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