Brittney Estrada
Bakersfield,CA
Summary
Adept Certified Parts Professional with a proven track record at Oreilly Auto Parts, enhancing customer satisfaction and expanding client base through exceptional parts identification and relationship development skills. Demonstrated ability to increase sales revenue and maintain high order accuracy, complemented by strong problem-solving abilities and a commitment to professional growth. I Have received numerous awards and accolades for top costumer service as well as exceeding expectations in every area.
Overview
23
23
years of professional experience
Work History
Certified Parts Professional
Oreilly Auto Parts
05.2019 - Current
- Conducted regular inventory audits to maintain accurate stock levels, identify discrepancies, and minimize shrinkage loss.
- Improved customer satisfaction by providing timely and accurate parts identification and delivery
- Achieved high order accuracy rates by diligently cross-referencing part numbers and specifications before processing orders.
- Assisted in maintaining a clean and organized shop environment, ensuring a safe workspace for colleagues and customers alike.
- Continuously improved knowledge of industry advancements through ongoing professional development and training opportunities.
- Maintained detailed records of all transactions, facilitating clear communication between team members and ensuring accurate accounting processes.
- Fostered a positive work culture within the team, leading by example and promoting open communication among colleagues.
- Expanded client base with excellent customer service skills, fostering long-term relationships with clients.
Assistant Office Manager
San Joaquin Paint & Glass
12.2009 - 08.2019
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw inventory activities by ordering and requisitions and stocking and shipment receiving.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Manager
Pops Drive In
01.2002 - 12.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Child Development
Bakersfield College
Bakersfield, CAPhlebotomy
Phlebotomy USA
Bakersfield, CASkills
- Identification and organization skills
- Stock control
- Problem-solving skills
- Improving customer satisfaction
- Training and coaching
- Coordinating paperwork
- Problem-solving abilities
- Multitasking
- Reliability
- Cash Handling
- Customer interaction
- Safety Procedures
- Customer relationship development
- Team building
- Conflict Resolution
- Professionalism
- Problem-solving aptitude
- Hospitality and accommodation
- Communication Skills
- Negotiation Skills
Timeline
Certified Parts Professional
Oreilly Auto Parts
05.2019 - Current
Assistant Office Manager
San Joaquin Paint & Glass
12.2009 - 08.2019
Manager
Pops Drive In
01.2002 - 12.2010
Child Development
Bakersfield College
Phlebotomy
Phlebotomy USA
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