Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Evans

Statesville,NC

Summary

Highly organized and detail-oriented team player with exemplary multitasking, time management and customer service skills. Responsible and willing to go extra mile to assist others with solving problems. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.

Overview

4
4
years of professional experience

Work History

Shift Leader

Biscuitville
06.2023 - 10.2023
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.

Shift Leader

Taco Bell
06.2019 - 03.2023
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
  • Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours, and inventory movements.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Education

Associate of Arts -

Crossroads Arts Sciences Early College
Statesville, NC
05.2022

Skills

  • People Skills
  • Flexible Schedule
  • Team Player
  • Time Management Skills
  • Positive Attitude
  • Customer Service
  • Complaint Resolution
  • Team Collaboration and Leadership
  • Creative Problem-Solving
  • Decision-making capabilities
  • Attention to detail
  • Organizational skills

Timeline

Shift Leader

Biscuitville
06.2023 - 10.2023

Shift Leader

Taco Bell
06.2019 - 03.2023

Associate of Arts -

Crossroads Arts Sciences Early College

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Brittney Evans