- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Brittney Evans
Southbury,CT
Summary
Dynamic administrative and client operations support professional with over 20 years of experience in fostering long-term client relationships, maintaining meticulous records, and managing high-volume communications. Renowned for delivering thoughtful, clear, and empathetic email correspondence, consistently achieving high client satisfaction ratings and top performance in ZenDesk ticketing systems. Proven ability to support creative professionals with discretion, structure, and a calm approach to follow-through. Committed to enhancing operational efficiency while ensuring an exceptional client experience.
Overview
25
25
years of professional experience
Work History
Licensed Real Estate Agent & Agent Support
Compass
01.2020 - Current
- Provided help desk support via Zendesk and CRM systems, troubleshooting issues and resolving service requests for 100+ agents.
- Responded to technical and service inquiries via phone, email, and chat, ensuring prompt, professional, and accurate solutions.
- Trained and guided agents on Compass platform tools, improving adoption, efficiency, and user satisfaction.
- Assisted agents with marketing needs, including listing presentations, social media campaigns, and branded collateral, ensuring alignment with company standards.
- Documented service requests, issues, and resolutions with accuracy to support follow-up and knowledge sharing.
- Collaborated with internal marketing and product teams to escalate recurring issues and recommend improvements.
- Coordinated contracts, compliance documents, and marketing deliverables to ensure smooth transactions.
Makeup Artist / Client Services
Freelance
01.2001 - Current
- Built and sustained a loyal client base through exceptional service and relationship management.
- Managed billing, scheduling, and marketing across multiple platforms to grow business.
- Delivered services for weddings, productions, and events while educating clients on products and techniques.
Retail & Management Roles
Adam Broderick Salon, Bobbi Brown, Kd Studio
01.2007 - 09.2025
- Directed retail operations, staff training, inventory, and vendor management in high-volume environments.
- Trained and supervised employees, improving sales performance and customer satisfaction.
- Exceeded sales goals while ensuring compliance, merchandising, and operational efficiency.
Education
Licensed Real Estate Agent - Real Estate
CE Online Real Estate
License - Esthetics
NY School of Esthetics & Day Spa
White Plains, NYCertificate - Special Effects Makeup
Make-up Designory
Burbank, CASkills
- Operations & Project Coordination
- Administrative Support & Compliance
- Relationship management expertise
- Marketing support
- Clear interpersonal skills
- Proficient in Google Suite
- Experience with Canva tools
- Customer relationship management systems
- Inventory management
- Service excellence
- Effective time management
- Skilled in digital tools
- Clear communication
- Quality assurance in documentation
- Customer service
Interests
Timeline
Licensed Real Estate Agent & Agent Support
Compass
01.2020 - Current
Retail & Management Roles
Adam Broderick Salon, Bobbi Brown, Kd Studio
01.2007 - 09.2025
Makeup Artist / Client Services
Freelance
01.2001 - Current
License - Esthetics
NY School of Esthetics & Day Spa
Certificate - Special Effects Makeup
Make-up Designory
Licensed Real Estate Agent - Real Estate
CE Online Real Estate