Brittney Everson
Lithonia,GA
Summary
Highly motivated and personable customer service representative with 5+ years of experience in providing exceptional customer service in a variety of industries. Skilled in effectively communicating with customers to understand their needs, resolving complex issues in a timely and professional manner, and maintaining a positive attitude in high -pressure situations. Demonstrated ability to work collaboratively with team members to achieve common goals and exceed performance metrics. Proficient in using customer service software and technologies to streamline processes and enhance the customer experience. Seeking to leverage my skills and experience to contribute to a dynamic customer service team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Emory Healthcare
Decatur, GA
07.2023 - Current
- Resolved discrepancies between hospital systems and third party payers.
- Greeted patients and visitors in a courteous and professional manner.
- Collaborated with clinical and administrative staff to meet patient needs.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered telephone calls promptly, routing them to appropriate personnel as necessary.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained various admission forms and policies, acquiring signatures for consent.
Patient Access Representative
Grady Memorial Hospital
07.2020 - Current
- Greeting patients and verifying their appointment details.
- Collecting and updating patient information, Including personal and medical history, insurance information, and contact details.
- Verifying insurance coverage and processing payments or co-pays.
- Answering patient questions and providing information about clinic policies and procedures.
- Scheduling follow-up appointments and referral as needed.
- Maintaining patient confidentiality and privacy.
- Managing patient flow and wait times in waiting area.
- Communicating with clinical staff to ensure smooth patient care and handoffs.
- Handling phone calls, emails and other inquiries related to patient registration.
- Ensuring accuracy and completeness of patient records.
Customer Service Representative
TTEC (Telework)
12.2018 - 07.2020
- Assisting clients with insurance policy inquiries, changes and updates.
- Providing guidance and advice to clients on insurance coverage options and policy features.
- Processing insurance policy applications, renewals, and cancellations.
- Responding to client inquiries and concerns via phone, email, or in- person
- Providing quotes to potential clients for new or updated insurance policies.
- Collaborating with insurance underwriters to ensure accurate and timely policy issuance.
- Maintaining client records and policy documentation in and organized and accurate manner
- Supporting clients with claims processing and serving as liaison between clients and insurance carriers.
- Staying up-to-date with industry regulations, compliance requirements, and insurance market trends.
- Collaborating with other members of the insurance agency team to ensure high quality customer service and efficient operations.
Special Services Representative
Southeastrans
07.2017 - 11.2018
- An SSR is responsible for ensuring that customers receive top quality service. This includes answering questions, resolving, complaints, and providing information about products and service.
- An SSR is responsible for answering customer inquiries, which may involve providing information about products or services, explaining policies and procedures, or resolving customer complaints.
- An SSR may be responsible for promoting and selling additional products or services to customers.
- An SSR is responsible for maintaining accurate records of customer interactions, including calls, emails, and chat conversations.
- An SSR may need to work with other departments within the organization, such an sales or technical support, to resolve customer issues or answer inquires.
- An SSR may need to participate in training and development programs to stay-up-to date on products, services, and policies.
Education
Associate of Arts - Education Administration
Rasmussen College
Lake Elmo, MN07.2022
Associate of Business Administration - Health Administration
Strayer University
Washington, DC09.2019
High School Diploma -
Towers High School
Decatur, GA05.2013
Skills
- Epic Certification
- Problem-Solving
- Empathy
- Time Management
- Technical skills
- Teamwork
- Customer Service
- Interoperability
- Organization
- Planning
Certification
- Licensed Property and Casualty Insurance Agent - 2025
- First Aid and CPR Training - 2024
Timeline
Patient Access Representative
Emory Healthcare
07.2023 - Current
Patient Access Representative
Grady Memorial Hospital
07.2020 - Current
Customer Service Representative
TTEC (Telework)
12.2018 - 07.2020
Special Services Representative
Southeastrans
07.2017 - 11.2018
Associate of Arts - Education Administration
Rasmussen College
Associate of Business Administration - Health Administration
Strayer University
High School Diploma -
Towers High School
Similar Profiles
DESTINY N. JOHNSONDESTINY N. JOHNSON
Health & Wellness Access Liaison at Emory HealthcareHealth & Wellness Access Liaison at Emory Healthcare
Lisamarie Pearl GreenLisamarie Pearl Green
Cardiology Nurse at Emory HealthcareCardiology Nurse at Emory Healthcare
Catherine CrawfordCatherine Crawford
Registered Nurse, Intensive Care Unit at Emory HealthcareRegistered Nurse, Intensive Care Unit at Emory Healthcare
JENNIFER JOHNSONJENNIFER JOHNSON
RN Navigator at Emory HealthcareRN Navigator at Emory Healthcare
NiKale HandspikeNiKale Handspike
Technical Team Lead Operator at Duracell BatteriesTechnical Team Lead Operator at Duracell Batteries