Brittney Ewing
Pflugerville
Summary
Hardworking and knowledgeable professional well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
8
8
years of professional experience
Work History
Receptionist
St David’s Surgical Hospital
01.2022 - 11.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Direct Support Professional
Austin State Supported Living Center
11.2019 - 11.2021
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Customer Service Representative
Austin Energy
08.2016 - 10.2019
- Assisting customers over the phone, helping them with payment plans if needed.
- Entering data into utility management software
- Meter reading information
- Processing customer payments and preparing utility bills
- De-escalated problematic customer concerns
- Responded to emergency situations related to utilities or power being off in a wide area
Education
Some College (No Degree) - Dental Hygiene
Austin Community College
Austin, TXHigh School Diploma -
John B Connally High School
Austin, TX06-2015
Skills
- Quick learner
- Pay attention to details
- Friendly and bubbly
- Goal oriented
- Problem solver
- Scheduling
- Certified Microsoft office specialist
Education and Training
true,Austin, TX,Austin, TX
Timeline
Receptionist
St David’s Surgical Hospital
01.2022 - 11.2024
Direct Support Professional
Austin State Supported Living Center
11.2019 - 11.2021
Customer Service Representative
Austin Energy
08.2016 - 10.2019
High School Diploma -
John B Connally High School
Some College (No Degree) - Dental Hygiene
Austin Community College
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