BRITTNEY FERRELL
Washington,DC
Summary
Dedicated Director of Human Resources proactive in developing widely accepted recruitment and retention strategies. Accomplished in training and development, regulatory compliance, policy implementation, and employee relations. Offering a successful career history comprising more than 10 years.
Overview
12
12
years of professional experience
Work History
Director of Human Resources
Watermark Retirement Communities
05.2022 - Current
- Successfully conducted 4 State of Maryland COMAR audits resulting in 0 deficiencies in 2022 - 2024.
- Directs each phase of the hiring process, encompassing employment verification, employee relations investigations, criminal background checks, and onboarding.
- Maintains an "open door" policy to encourage employee communications and resolution of issues.
- Successfully retained 80% of employees hired for the 2022-2023 fiscal year.
- Coordinates and partners with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Directs training programs and development paths for managers and supervisors.
- Collaborates on hiring and training of new employees, professional growth of staff, and team building and motivation.
- Trains staff during demonstrations, meetings, conferences, and workshops.
- Identified gaps in existing compliance processes and recommended updates.
- Develops and implements corrective action plans for non-compliance issues.
Human Resources Assistant
Watermark Retirement Communities
07.2021 - 05.2022
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of the appropriate paperwork, recording information on the human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Aided staff with employee performance review paperwork and documentation.
Program Analyst (Contractor)
The National Institutes of Health
09.2017 - 08.2018
- Evaluated current processes to develop improvement plans.
- Supported departmental communication and training program development and implementation.
- Exhibited source-level knowledge of regulations, processes, and implementation deadlines.
Project Assistant (Contractor)
Randstad USA
02.2017 - 05.2017
- Created detailed briefs, reports, and other professional business correspondence for project teams.
- Organized and scheduled meetings, travel, and activities for department program managers.
- Improved recordkeeping with streamlined documentation processes and enhanced organizational strategies.
- Kept project details current with regular meeting attendance, communication with team members, and timely database updates.
Office Manager (Temp)
Redfin
03.2016 - 10.2016
- Evaluated and reviewed office procedures to improve efficiency.
- Developed office organizational plan to create efficiency in repairs, research and development, and inventory tracking.
- Collaborated with administrative staff on billing, accounts payable, and other financial tasks.
- Worked with staff and other managers to identify and execute process improvements.
- Assisted with human resources duties to facilitate recruiting, interviewing, and onboarding processes.
Management Assistant
CarMax
06.2012 - 05.2016
- Improved operations by acquiring, onboarding, and developing well-qualified candidates for key positions.
- Coordinated new-hire orientation sessions and trained new hires on facility procedures.
- Resolved customer complaints with answers and solutions to problems.
- Developed performance improvement plans based on current and historical assessments.
Education
Bachelor of Science - Business Administration And Management
Louisiana State University At Alexandria
Alexandria, LA12.2026
SHRM Senior Certified Professional (SHRM-SCP) -
Society For Human Resources Management (SHRM)
05.2024
Skills
- Training Program Management
- Organizational Change Management
- Leadership Development
- Strategic Planning
- Program Development
- Policy Implementation
- Regulatory Compliance
- Compensation Structuring
- Employee Relations
Awards
Human Resources Team of the Year, 2023 - Watermark Retirement Communities
Timeline
Director of Human Resources
Watermark Retirement Communities
05.2022 - Current
Human Resources Assistant
Watermark Retirement Communities
07.2021 - 05.2022
Program Analyst (Contractor)
The National Institutes of Health
09.2017 - 08.2018
Project Assistant (Contractor)
Randstad USA
02.2017 - 05.2017
Office Manager (Temp)
Redfin
03.2016 - 10.2016
Management Assistant
CarMax
06.2012 - 05.2016
Bachelor of Science - Business Administration And Management
Louisiana State University At Alexandria
SHRM Senior Certified Professional (SHRM-SCP) -
Society For Human Resources Management (SHRM)
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