Brittney Florence

• Prepare process work flows to show an account’s lifecycle from account initiation to account closure. Document the monthly billing cycle. Interview end users and IT resources to develop the process flows.
• Track and monitor accounts for billing. Analyze and resolve accounts that do not bill and escalate those that cannot be resolved. Write reports tracking billing percentages and time to resolve.
• Analyze and track user reported issues. Identify root cause and communicate resolutions to end-users. Update processes or training to prevent user issues in the future, or document needed system fixes for IT. Report on metrics.
• Create test conditions to ensure business requirements are met by the updated billing system. Execute the test conditions and report on metrics.
• Create queries on a relational database to satisfy business requests or identify accounts with specific conditions.
• Keep up-to-date with market / regulatory developments for utilizes and renewable energies in order to ensure the optimization of best practice for National Grid.
• Challenge existing ways of working and continuously seek ways to do things better in order to drive greater efficiencies within assigned area.

• Developed comprehensive job aids for every position within Gas Operations, specifically for Gas Pipeline & Safety Management Department
• Managed engagement with state regulators, facilitate audits, respond to regulatory inquiries and compliance finding reporting
• Conducted second line assurance reviews of functional and procedurally required records/documentation created in the field during installation, repair, or execution of mandated activities
• Supplied recommendations and help in implementation of corrective actions to improve quality and safety of operations performance.

• Managed efficient patient registration and check-in processes, ensuring accurate data entry and timely completion, to expedite emergency department admissions
• Conducted thorough insurance verification for patients, minimizing billing discrepancies and ensuring seamless billing processes
• Collaborated effectively during high-risk emergencies, aiding medical staff in managing influxes of patients, maintaining order and prioritizing care delivery
• Provided exceptional customer service, addressing inquiries, resolving issues, while maintaining patient confidentiality and ensured that all information is collected following local data privacy and confidentiality standards.

• Completed benefits administration tasks, including processing enrollments, terminations and changes on benefit plan websites and preliminary review of monthly invoices
• Supported new-hire orientation process including creating new employee files, conducting HR orientation, managed benefits enrollment
• Educated employees on their benefits options including changes, premiums, and accessibility
• Managed common benefits functions, including life, health, and disability insurance, retirement benefits and paid time off.