Brittney Franklin-Anderson
Fort Worth,TX
Summary
Professional with experience in managing front desk operations and ensuring smooth administrative processes. Known for strong communication skills, ability to handle high-pressure environments, and providing exceptional customer service. Reliable team player who adapts to changing needs and consistently delivers results. Skilled in scheduling, managing correspondence, and maintaining welcoming atmosphere for guests and clients.
Overview
10
10
years of professional experience
Work History
LMS CLERK
Michaels Distribution Center
10.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Corporate Recruiter
Paynada
01.2020 - 09.2023
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Operated and maintained applicant tracking and candidate management systems
- Verified applicant references and employment details
- Developed recruiting strategies to identify qualified candidates and build network
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews
- Maintained filing system of current, prospective and future positions
- Facilitated new employee orientations to foster positive team attitude
- Supported hiring efforts domestically and internationally
- Advertised and promoted open positions using social media and digital marketing procedures
- Explained job duties, compensation and benefits to potential candidates
- Increased offer acceptance rate by conducting thorough pre-screening interviews and effectively selling company culture and benefits.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Continuously refined recruitment strategies by staying informed of industry best practices and incorporating innovative tools and technologies.
- Conducted regular check-ins with new hires during their probationary period to address any concerns or challenges early on, promoting long-term employee retention rates.
Front Desk Associate
La Quinta
01.2018 - 01.2020
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Handled payment processing and provided customers with receipts and proper bills and change
- Managed guest check-in and check-out procedures, reservations and payments
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Managed customer complaints and rectified issues to complete satisfaction
- Verified and collected client payments
- Delivered friendly and knowledgeable support to current and prospective customers
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Answered phone and emails to make reservations and take guest information
Team Lead
Target
01.2015 - 01.2018
- Communicates and explains Membership types, programs, and benefits to current and prospective Members to assist with account decisions, build Membership levels, encourage renewals, and promote our value of Target products and services
- Maintains safety of Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, following proper procedures for handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to Management
- Maintains Sales Floor on Front-End in accordance with Company policies and procedures by properly handling claims and returns, zoning area, arranging and organizing merchandise, and identifying shrink and damages
- Maintains availability of and organizes carts/flatbeds, assists Members with transporting items, properly and safely utilizes cart retrieval equipment, and maintains parking lot cleanliness
- Maintains cash registers and lanes and reduces shrink by stocking register supplies and box bins, following Company policies and procedures for identifying concealed merchandise, and making an effort to meet front-end performance goals
- Provides Member Service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, promoting products and services, and appropriately representing and supporting the Company's mission
- Operates hardware such as cash registers or related equipment, processes Member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different Membership and payment types
- Coached team members in techniques necessary to complete job tasks
- Trained new team members by relaying information on company procedures and safety requirements
- Monitored team progress and enforced deadlines
Education
Bachelor of Arts - Criminal Justice
Stephen F Austin State University
Nacogdoches, TX08.2015
High School Diploma -
Washburn High School
Minneapolis08.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Verbal/written communication
- Customer Needs Assessment
- Complex Problem-Solving
- POS System Operation
Timeline
LMS CLERK
Michaels Distribution Center
10.2023 - Current
Corporate Recruiter
Paynada
01.2020 - 09.2023
Front Desk Associate
La Quinta
01.2018 - 01.2020
Team Lead
Target
01.2015 - 01.2018
Bachelor of Arts - Criminal Justice
Stephen F Austin State University
High School Diploma -
Washburn High School
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