Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Brittney Franz

Brittney Franz

Pet Stylist
Palm Springs,CA

Summary

Adept Pet Stylist with a proven track record at Petco, enhancing pet welfare and customer satisfaction through expert grooming and personalized service. Leveraged multitasking abilities and exceptional communication skills to increase repeat business and streamline operations. Demonstrated commitment to professional development and problem-solving, ensuring high standards of care and service efficiency. Passionate Pet Stylist with Number years of experience grooming and styling household pets. Kind, gentle professional with in-depth knowledge of handling animals of various breeds, sizes and temperaments. Enthusiastic individual dedicated to health and well-being of pets. Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. Proactive Job Title always ready for diverse animal needs. Knowledgeable about nutrition, medication and differences between breeds. Maintains health of groups of animals by calmly controlling behaviors and anticipating problems. Responsible Animal Caretaker skilled in bathing, grooming and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Pet Stylist

Wizard of Paws
07.2020 - 06.2021
  • Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
  • Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
  • Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
  • Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
  • Troubleshot behavioral issues during grooming sessions, ensuring a positive experience for both pets and their owners.
  • Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
  • Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
  • Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
  • Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
  • Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
  • Improved time efficiency by streamlining grooming processes, allowing for more appointments per day.
  • Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
  • Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
  • Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
  • Groomed Number dogs and cats per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
  • Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
  • Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.
  • Increased appointment bookings by implementing an effective marketing strategy that showcased unique services offered.
  • Used Software to maintain animal behavior, health and care records.
  • Developed creative solutions for challenging pet styling requests, exceeding customer expectations with every finished product.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.

Pet Stylist

Petco
09.2018 - 07.2020
  • Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
  • Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
  • Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
  • Troubleshot behavioral issues during grooming sessions, ensuring a positive experience for both pets and their owners.
  • Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
  • Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
  • Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
  • Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
  • Ensured consistent quality of work by adhering to established grooming procedures and guidelines for all clients'' pets.
  • Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
  • Improved time efficiency by streamlining grooming processes, allowing for more appointments per day.
  • Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
  • Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
  • Collaborated with team members to ensure smooth daily operations, consistently meeting scheduling demands and maintaining high-quality standards.
  • Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
  • Groomed Number dogs and cats per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
  • Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
  • Assisted in store merchandising efforts by creating eye-catching displays featuring grooming products available for purchase.
  • Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.
  • Increased appointment bookings by implementing an effective marketing strategy that showcased unique services offered.
  • Used Software to maintain animal behavior, health and care records.
  • Developed creative solutions for challenging pet styling requests, exceeding customer expectations with every finished product.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Educated visitors and staff on proper animal care and handling.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Reset procedure rooms between appointments and disinfected equipment.

Pet Stylist

Pet Smart
11.2015 - 07.2018
  • Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
  • Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
  • Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
  • Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
  • Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
  • Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
  • Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
  • Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
  • Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
  • Assisted in store merchandising efforts by creating eye-catching displays featuring grooming products available for purchase.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Educated visitors and staff on proper animal care and handling.

Behavioral Job Coach

Desert Arc
05.2012 - 04.2014
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of behavioral coaching.
  • Effectively communicated complex information about individuals' progress toward goals during team meetings or consultations.
  • Supported skill-building activities designed empower individuals take active roles shaping their lives achieving desired outcomes.
  • Managed caseload efficiently, prioritizing tasks effectively to ensure timely completion of documentation requirements.

Education

GED - Sports Medicine

Palm Springs High School
Palm Springs, CA
06.2009

Skills

Multitasking Abilities

  • Strong Communication Skills
  • Patience and Empathy
  • Hygiene and Cleanliness
  • Animal Behavior Knowledge
  • Maintaining Client Records
  • Sales and Upselling Techniques
  • Professional Appearance
  • Creative styling abilities
  • Appointment scheduling efficiency
  • Basic Animal First Aid
  • Class A Professional Pet Groomer
  • Expert Grooming Techniques
  • Nail Trimming
  • Sanitation Procedures
  • Appointment Scheduling
  • Paw Pad Care
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Honest and Dependable
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Dependable and Responsible
  • Animal Care
  • Critical Thinking
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Customer Communication
  • Human and Animal Safety
  • Relationship Building
  • Microsoft Office
  • Task Prioritization
  • Self Motivation
  • Goal Setting
  • Problem Identification
  • Animal Observations
  • Animal Grooming
  • Inventory Management
  • Work Planning
  • Equipment Disinfection
  • Supply Unloading and Storage
  • Animal Behavior Education

Timeline

Pet Stylist

Wizard of Paws
07.2020 - 06.2021

Pet Stylist

Petco
09.2018 - 07.2020

Pet Stylist

Pet Smart
11.2015 - 07.2018

Behavioral Job Coach

Desert Arc
05.2012 - 04.2014

GED - Sports Medicine

Palm Springs High School
Brittney FranzPet Stylist