Summary
Overview
Work History
Education
Skills
Activities
Timeline
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brittney freeman

Clearwater,FL

Summary

Dependable and reliable with 15 years work experience. Passionate and motivated leader, with strong organizational and prioritization abilities. Able to learn new tasks quickly. Manages time and communicates with others in the work environment.

Overview

19
19
years of professional experience

Work History

Package Handler

FedEx:Ground
10.2021 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Communicated with supervisors about delays or other issues with shipments.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Improved workflow efficiency, organizing workstations for optimal access to materials and tools.
  • Enhanced safety in workplace by proactively identifying potential hazards and suggesting improvements.
  • Ensured timely package delivery to loading docks, contributing to improved customer satisfaction.
  • Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
  • Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
  • Boosted processing speed for outbound shipments, meticulously planning parcel arrangement in delivery vehicles.
  • Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
  • Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.

House Cleaner

Scrub A Dub Cleaning Pros
07.2023 - 12.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to professional house cleaning checklist.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Emptied trashcans and transported waste to collection areas.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
  • Streamlined cleaning processes for faster service, utilizing effective time management strategies.
  • Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Changed bed linens and collected soiled linens for cleaning.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Sorted, laundered and put away various laundry items.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Polished fixtures to achieve professional shine and appearance.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Returned emptied garbage receptacles to proper locations.
  • Handled requests for extra linens, toiletries and other supplies.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Rotated linens in storerooms and replenished when supplies ran low.

VOLUNTEER FIREFIGHTER/Ambulance driver

Solomons Volunteer Fire Department
01.2012 - 01.2016
  • Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
  • Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
  • Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
  • Administered first aid and conducted emergent response management.
  • Minimized risk of accidents on scene by following established protocols regarding traffic control management.
  • Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
  • Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
  • Supported strong relationships between the fire department and neighboring agencies through collaborative efforts during multi-unit training simulations.
  • Improved community safety by conducting fire prevention presentations and distributing educational materials to local schools and organizations.
  • Provided swift medical assistance to injured individuals on scene as a certified first responder until paramedics arrived.
  • Enhanced internal communication within the department by contributing valuable input at regular meetings and debriefings.
  • Increased public awareness about fire safety through participation in community events and media interviews.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Assisted with regular maintenance of firefighting equipment.
  • Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
  • Completed training to stay in peak physical fitness and handle challenging tasks.
  • Diagnosed and located hazardous materials and other sources of fires.
  • Improved patient care by coordinating with emergency medical technicians and following established protocols during ambulance transport.
  • Ensured timely arrivals at hospitals by maintaining open communication with dispatchers and adhering to strict transport schedules.
  • Reduced anxiety for patients'' family members by providing clear explanations about processes during critical moments throughout transport.
  • Demonstrated excellent driving skills under high-pressure situations, prioritizing safety while navigating through challenging conditions.
  • Enhanced response times by effectively navigating routes and maintaining updated knowledge of local traffic patterns.
  • Completed mechanical checklist prior to each shift, monitoring functionality of ambulance.
  • Removed and replaced soiled linens and equipment to maintain sanitary conditions.
  • Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.

Gas station attendant/shift supervisor

Fastop Convenience store
01.2013 - 01.2015
  • Managed paper or computer filing systems, recording information, updating paperwork, or maintaining documents
  • Collect cash payments from customers and make change or charge purchases to customers credit cards and prove customers with receipts
  • Activate fuel pumps and fill fuel tanks of vehicle with gasoline or diesel fuel to specified levels
  • Sell prepared food, groceries, or related items
  • Cleaning parking areas, offices, restrooms, or equipment and remove trash
  • Provide customers with information about local roads or highways
  • Trained employees, hands-on training
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Maintained inventory of all saleable items.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Assisted with inventory management, helping to keep stock levels consistent and uptodate.
  • Completed daily paperwork accurately, streamlining administrative processes for management review.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
  • Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
  • Facilitated sales of services and goods.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
  • Promoted special offers and discounts to customers to maximize sales.
  • Boosted upselling success by staying informed about product offerings and suggesting relevant items to customers during transactions.
  • Processed transactions quickly, reducing customer wait times.
  • Monitored surveillance equipment to reduce instances of theft and ensure safety.
  • Provided accurate and timely financial reports by counting cash drawers and reconciling transaction discrepancies.
  • Managed inventory levels to prevent stockouts, ordering new supplies as necessary.

Shampoo girl

Michelangelo’s Salon
01.2012 - 01.2013
  • Help stylish set up and keep work areas clean
  • Cleaning parking area, restrooms, and or equipment and remove trash
  • Sweeping up, greeting customers, making tea and coffee
  • Promoted salon''s loyalty program to customers, increasing repeat business and referrals.
  • Enhanced customer satisfaction by providing thorough shampooing and conditioning services.
  • Managed appointment scheduling for shampoo services efficiently, maximizing daily productivity.
  • Contributed to the team by assisting with light administrative tasks when needed, improving overall efficiency.
  • Provided exceptional scalp massages during treatments, enhancing relaxation for clients.
  • Provided complimentary refreshments to clients while they waited for their appointments, elevating overall customer experience.
  • Adhered to salon safety protocols at all times, minimizing risks associated with chemical exposure or slip hazards.
  • Improved client retention through exceptional service and friendly interactions.
  • Educated clients on appropriate hair care products for their specific needs, supporting sales initiatives.
  • Supported stylists in preparing clients for haircuts or color services by properly sectioning hair as needed.
  • Maintained a clean and organized work area, contributing to an inviting salon atmosphere.
  • Collaborated with stylists to ensure seamless transition between shampooing and styling appointments.
  • Prepared salon clients for specialized scalp treatments and conditioning.

VOLUNTEER FIREFIGHTER/FIRST RESPONDER

St. Leonard Volunteer Fire Department
01.2006 - 01.2009
  • Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
  • Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
  • Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
  • Administered first aid and conducted emergent response management.

FOOD prep

Outback Steakhouse
01.2007 - 01.2008
  • Prepped food within 100-seat steakhouse restaurant, with ability to do these tasks done in timely manner
  • Cleaning and Sanitizing work area
  • Checked food quality, to maintain freshness
  • Quickly learned any new recipes and food prep techniques
  • Streamlined food prep processes, increasing overall kitchen productivity.
  • Enhanced kitchen efficiency by streamlining food prep processes.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Provided support in basic food prep tasks such as washing produce or peeling vegetables when needed.
  • Participated in continuous learning opportunities to stay current on industry trends and enhance professional skill set as a Food Prep Cook.
  • Maintained a clean and organized work environment for optimal food prep efficiency.
  • Demonstrated versatility in performing various kitchen roles, from food prep to dishwashing, as needed during high-demand periods.
  • Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Prepared food items according to company standards, maintaining quality and consistency.

Education

High school diploma -

CALVERT HIGH SCHOOL
Prince Frederick, MD
01.2007

Skills

  • Stock management
  • Supervision
  • Computer skills
  • Team leadership
  • Organization and Prioritization
  • Active learning skills
  • Improving customer experience
  • Patience
  • Critical thinking skills
  • Leadership
  • Time management
  • Problem solving
  • Positive Attitude
  • Building customer loyalty
  • Attention to details
  • Communication
  • Decision making
  • Team collaboration
  • Package unloading
  • Packaging

Activities

  • Volunteer Firefighter/First Responder, St. Leonard Volunteer Fire Department, 01/01/06, 12/31/09, 200 Calvert Beach Rd., St. Leonard, MD, 20685
  • Volunteer Firefighter/Ambulance driver, Solomons Volunteer Fire Department, 01/01/12, 12/31/16, 13150 H G Trueman Rd., Solomons, MD, 20688

Timeline

House Cleaner

Scrub A Dub Cleaning Pros
07.2023 - 12.2023

Package Handler

FedEx:Ground
10.2021 - Current

Gas station attendant/shift supervisor

Fastop Convenience store
01.2013 - 01.2015

VOLUNTEER FIREFIGHTER/Ambulance driver

Solomons Volunteer Fire Department
01.2012 - 01.2016

Shampoo girl

Michelangelo’s Salon
01.2012 - 01.2013

FOOD prep

Outback Steakhouse
01.2007 - 01.2008

VOLUNTEER FIREFIGHTER/FIRST RESPONDER

St. Leonard Volunteer Fire Department
01.2006 - 01.2009

High school diploma -

CALVERT HIGH SCHOOL

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