Summary
Overview
Work History
Skills
Timeline
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Brittney Fritch

Buckeye,AZ

Summary

Customer-oriented General Manager with 13 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

13
13
years of professional experience

Work History

General Manager/Training General Manager

Wawa
03.2018 - 12.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.

General Manager

Red Robin
08.2010 - 03.2018
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Time Management
  • Administrative Skills
  • Team Leadership
  • Staff Management
  • Staff training/development
  • Inventory Control
  • Customer Relationship Management
  • Training and Development

Timeline

General Manager/Training General Manager

Wawa
03.2018 - 12.2023

General Manager

Red Robin
08.2010 - 03.2018

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Brittney Fritch