Brittney Frost
Coffeyville,KS
Summary
I am a Professional Customer Service Representative with a track record of exceeding productivity goals. I am adept at thinking on my feet and meeting consumer demands. I have a passion in business management, marketing, networking and communications.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Universal Banker
Community National Bank & Trust
2022.08 - Current
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
- Developed and implemented strategies to reduce risk and increase profitability.
- Opened, closed, and updated accounts for customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Administrative Assistant
Medicalodges Inc
2020.09 - 2021.01
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
Operations Assistant
Community National Bank & Trust
2019.09 - 2020.09
- New account opening and customer service
- Built and maintained relationships with customers and staff
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising
- Assisted with planning of routine operations and special projects
- Educated staff on organizational mission and goals to help employees achieve success.
- Completed daily logs for management review.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Increased customer service success rates by quickly resolving issues.
- Organized company events that fostered team building and improved overall morale among employees.
Bank Teller- Customer Service
Commercial Bank
2014.06 - 2019.09
- New account opening and customer service
- Built and maintained relationships with customers and staff
- Recommended products to customers, thoroughly explaining details
- Offered advice and assistance to customers, paying attention to special needs and wants
- Answered constant flow of customer calls with minimal wait time
- Fielded customer questions regarding varies account types and details.
Education
High school diploma -
Field Kindley High-school
Coffeyville, KS05.2011
Skills
- Communication skills
- Marketing
- Administrative Experience
- Business Management
- Customer Service-Oriented
- Customer Relationship Management
- Information Processing
- Customer Service
Certification
Certified Notary Public
Timeline
Universal Banker
Community National Bank & Trust
2022.08 - Current
Administrative Assistant
Medicalodges Inc
2020.09 - 2021.01
Operations Assistant
Community National Bank & Trust
2019.09 - 2020.09
Bank Teller- Customer Service
Commercial Bank
2014.06 - 2019.09
High school diploma -
Field Kindley High-school
Certified Notary Public
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