Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Fultz

North Las Vegas,NV

Summary

Dynamic professional with a proven track record at JCPenney in enhancing customer retention and resolving complex inquiries through expert complaint handling and database maintenance. Skilled in de-escalation techniques and assertiveness, I excel in transforming challenges into solutions, significantly improving client satisfaction and operational efficiency.

Overview

14
14
years of professional experience

Work History

Escalation Specialist

JCPenney
Columbus, OH
01.2022 - Current
  • Worked closely with other teams to identify trends in escalated cases.
  • Strengthened customer retention by offering discount options.
  • Investigated customer complaints and identified root cause of the issue.
  • Participated in regular meetings with management team members to discuss best practices in resolving escalations quickly and efficiently.
  • Researched, analyzed, and resolved complex customer inquiries.

Life Coach

New Albany Home Health Solution
Columbus, OH
04.2018 - 01.2022
  • Assisted clients in navigating crisis and traumatic and difficult situations and provided methods to improve familial and professional relationships.
  • Tracked coaching sessions, plans, behaviors, and issues with non-compliance for each client.
  • Assisted clients with developing problem solving skills to manage difficult situations.
  • Referred individuals to outside resources and services for additional support.
  • Led group sessions and encouraged discussion to improve results for individuals.

Clerical Assistant

UPS Customer Center
Columbus, OH
11.2015 - 08.2018
  • Managed material flow and cataloging materials by accurately maintaining references and files.
  • Greeted visitors and customers in a friendly, professional manner.
  • Assisted with filing documents and maintaining records.
  • Performed data entry tasks with accuracy and speed.

Data Processing Technician

Rich's Products
Hilliard, Ohio
07.2011 - 11.2015
  • Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output.
  • Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Monitored system performance to ensure optimal operation.

Education

High School Diploma -

Focus Learning Academy Of Southeastern Columbus
Columbus, OH
06-2011

Skills

  • De-escalation techniques
  • Assertiveness
  • Complaint handling
  • Collections management
  • Complaint investigation
  • Database maintenance

Timeline

Escalation Specialist

JCPenney
01.2022 - Current

Life Coach

New Albany Home Health Solution
04.2018 - 01.2022

Clerical Assistant

UPS Customer Center
11.2015 - 08.2018

Data Processing Technician

Rich's Products
07.2011 - 11.2015

High School Diploma -

Focus Learning Academy Of Southeastern Columbus

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Brittney Fultz