Brittney Gaither
Baltimore,MD
Overview
14
14
years of professional experience
Work History
Sales Associate
Rainbow Clothing Store
04.2023 - 09.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to attract customer attention and drive sales.
- Processed transactions efficiently using point-of-sale systems to ensure accurate billing.
- Collaborated with team members to restock shelves and maintain store cleanliness.
- Adapted quickly to changing priorities during peak shopping hours to support team goals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Walmart
Baltimore, MD
03.2018 - 04.2023
- Learned product features and benefits to provide informed recommendations to customers.
- Supported promotional events by setting up displays and engaging with potential customers.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Greet and direct customers
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Collections Agent
PayPal Credit
Hunt Valley, MD
10.2011 - 2019
- Managed high-volume collections calls to recover outstanding debts efficiently.
- Developed and implemented effective negotiation strategies to resolve customer disputes.
- Trained junior agents on best practices for debt recovery and customer engagement.
- Analyzed payment histories to identify trends and develop targeted collection plans.
- Enhanced customer relationships through empathetic communication and tailored repayment options.
- Streamlined collection processes, resulting in improved overall efficiency of operations.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
Milford Mill High School
Baltimore, MDTimeline
Sales Associate
Rainbow Clothing Store
04.2023 - 09.2025
Sales Associate
Walmart
03.2018 - 04.2023
Collections Agent
PayPal Credit
10.2011 - 2019
Milford Mill High School