Brittney Garcia
Pembroke Pines,Florida
Summary
To secure a challenging position within an organization that will utilize expertise in any area. This position should have opportunities for an experienced and dedicated insurance professional with the leadership abilities needed to succeed. Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims adjusters.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Claims Manager
Embark MGA
02.2024 - Current
- Collaborate with other departments to improve overall organizational effectiveness in addressing client needs.
- Enhance customer satisfaction with timely and accurate claims resolutions.
- Streamline communication between adjusters and clients, expediting claim resolution times.
- Implement quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Manage team of 5 Property Damage adjusters, providing coaching and performance feedback for improved productivity.
- Ensure claims handling is consistent with client and corporate policies, procedures, best practices and regulations.
- Improve claims processing efficiency by implementing streamlined workflow procedures.
- Determine proper course of action for claims processing.
Claims Supervisor
United Automobile Insurance
02.2017 - 02.2024
- Responsible for managing a team of Bodily Injury/Uninsured Motorists claims adjusters handling over 2,000 exposures
- Responsible for evaluating all aspects of each pre-litigation and post-litigation claim exposure to provide settlement authority
- Knowledgeable in claims regulations for multiple states, including Florida, Texas, Georgia, Arizona, and Nevada
- Collaborate with other department leaders including in-house and outside counsel on complex and high-exposure claims for resolution, and attend settlement conferences and mediation
- Responsible for the success of my team by training, developing, and auditing each adjuster
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
Auto Liability Adjuster
National General Insurance
12.2016 - 01.2017
- Responsible for handling up to 140 first and third-party Property Damage, Bodily Injury, total losses, and subrogation claims
- Performed in-depth coverage and liability investigations and monitored possible fraudulent activity during the claim process
- Collaborated with management to process each claim in a fair, fast, and accurate manner.
- Improved customer satisfaction by promptly addressing and resolving auto liability claims.
- Negotiated fair settlement amounts with claimants, ensuring timely case resolution.
Bodily Injury Supervisor
United Automobile Insurance
05.2015 - 12.2016
- Responsible for coordinating and supervising the day-to-day activities within the Bodily Injury Department
- Supervised a team of 5 agents, which handled soft tissue and serious injury claims
- Assisted adjusters with file management and guidance for proper resolution
- Collaborated with other department leaders during coverage, liability, and fraud investigations
- Responsible for performance management, auditing, coaching, and development of the team members
- Analyzed daily reports to optimize weekly and monthly performance to reach goals.
Auto Liability Field Adjuster
Infinity Auto Insurance
10.2014 - 05.2015
- Responsible for reviewing and handling all aspects of property damage claims, including first and third-party total losses, subrogation negotiations, personal injury coverage qualifications, and performing face-to-face examinations and field interviews during the claim investigation
- Responsible for identifying and monitoring fraudulent activity during the claim-handling process
- Properly conduct in-depth coverage and liability analysis
- Collaborated with management and other department leaders to process claims in a fair, fast, and accurate manner.
Complex Auto Liability Adjuster
United Automobile Insurance
01.2010 - 10.2014
- Responsible for reviewing and handling property damage complex liability claims
- Responsible for identifying and handling all high-risk property damage claims in an expedited manner
- Collaborated closely with the Bodily Injury adjusters by conducting thorough investigations to analyze coverage, and determine liability, compensability, and extent of damages for each property damage claim
- Reviewed daily vehicle estimates, and total loss evaluations to reach an amicable and fair settlement.
Education
Claims Adjuster Certification -
Broward College
Pembroke Pines, FL01.2010
High School Diploma -
Barbara Goleman
Miami Lakes, FL06.2008
Skills
- Microsoft Windows Platform user
- Customer Service Professional
- Fraud Investigations
- ISO Claim Search
- Claims investigation and research
- Claims analysis
- Team Management
- Team Leadership
Recommendations
Recommendation letters available upon request
References
References available upon request
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
620 All Lines Adjuster License
Timeline
Claims Manager
Embark MGA
02.2024 - Current
Claims Supervisor
United Automobile Insurance
02.2017 - 02.2024
Auto Liability Adjuster
National General Insurance
12.2016 - 01.2017
Bodily Injury Supervisor
United Automobile Insurance
05.2015 - 12.2016
Auto Liability Field Adjuster
Infinity Auto Insurance
10.2014 - 05.2015
Complex Auto Liability Adjuster
United Automobile Insurance
01.2010 - 10.2014
Claims Adjuster Certification -
Broward College
High School Diploma -
Barbara Goleman
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