Brittney Gilyard
HANOVER,PA
Overview
16
16
years of professional experience
Work History
Talent Engagement Specialist
PA CareerLink
Gettysburg, PA
12.2022 - Current
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
Assistant Manager
Super Shoes
Harrisburg, PA
04.2019 - Current
- Assisted customers by providing exceptional service and resolving inquiries.
- Delegated tasks to employees to enhance operational efficiency.
- Managed cash handling processes, including night deposits and register tills.
- Executed opening and closing procedures for store operations.
- Processed customer returns to maintain satisfaction levels.
- Coordinated receiving and shipping of products to ensure timely inventory management.
- Organized and stocked shelves to optimize product visibility and accessibility.
- Implemented price changes and markdowns to align with promotional strategies.
Key Holder/Supervisor
Shoe Dept. Encore
State College, PA
09.2018 - 03.2019
- Supervised employees to boost operational efficiency.
- Managed shipment check-ins, ensuring accurate inventory levels.
- Processed transfers to maintain seamless product flow.
- Packaged online orders for prompt delivery.
- Stocked products to optimize store presentation.
- Opened and closed store, ensuring compliance and security protocols.
- Handled returns efficiently to enhance customer satisfaction.
- Organized product displays and pricing for increased visibility.
Meat Wrapper
Save-A-Lot
Lock Haven, PA
09.2013 - 09.2018
- Wrapped products in Meat Department to maintain quality and presentation.
- Delivered exceptional customer service through effective communication and problem-solving.
- Stocked products efficiently to ensure optimal inventory levels.
- Completed tasks promptly upon request to support team operations.
- Utilized strong interpersonal skills to engage with customers and colleagues.
- Executed suggestive sales techniques to enhance product visibility.
- Thrived in fast-paced environment while managing multiple responsibilities.
- Interacted with public to provide assistance and foster positive experiences.
Front Desk Clerk
Best Western
Lock Haven, PA
09.2012 - 09.2013
- Delivered exceptional customer service to enhance guest experiences.
- Checked guests in and out efficiently to minimize wait times.
- Managed telephone inquiries and reservations using computer systems.
- Executed various tasks upon request to support team operations.
- Demonstrated strong people skills to foster positive interactions.
- Handled monetary transactions accurately and securely.
- Collaborated effectively with colleagues to ensure seamless operations.
- Utilized hospitality expertise to anticipate and meet guest needs.
Sales Associate
Save-A-Lot
Lock Haven, PA
01.2012 - 09.2013
- Delivered exceptional customer service to enhance client satisfaction.
- Stocked products efficiently to maintain optimal inventory levels.
- Executed tasks promptly upon request from team members.
- Demonstrated effective people skills while engaging with diverse clientele.
- Handled monetary transactions accurately and responsibly.
- Collaborated with colleagues to achieve common goals.
- Interacted positively with the public to build rapport and trust.
Key Holder/Supervisor
Label Shopper
Lock Haven, PA
01.2012 - 10.2012
- Supervised employees to maintain high standards of customer service.
- Organized product displays and pricing for optimal sales performance.
- Greeted customers warmly upon entering the store, enhancing their experience.
- Managed cash handling processes, including counting and depositing money.
- Arranged products on the sales floor to attract customer attention.
- Ensured accurate placement of merchandise to drive sales.
- Oversaw financial transactions to guarantee accuracy and security.
Sales Associate
Dollar Tree
Toms River, NJ
09.2011 - 01.2012
- Delivered exceptional customer service to enhance client satisfaction.
- Restocked products to ensure availability and presentation on sales floor.
- Maintained cleanliness of sales floor to create inviting shopping environment.
- Handled financial transactions accurately and securely.
- Collaborated with team members to achieve operational goals.
- Utilized strong interpersonal skills to engage effectively with the public.
- Performed tasks efficiently upon request to support team objectives.
Customer Service/Food Preparation
Minitmart
Avis, PA
01.2011 - 09.2011
- Delivered exceptional customer service in fast-paced environments.
- Demonstrated strong food service skills while maintaining high standards.
- Managed cash handling with precision and accuracy.
- Maintained focus under pressure to ensure efficient operations.
- Exhibited outstanding people skills and hospitality at all times.
- Greeted customers warmly upon entry to create inviting atmosphere.
- Processed transactions for coded products during checkout efficiently.
- Restocked prepared food items to meet customer demand.
Sales Associate
Weis Markets
Mill Hall, PA
02.2009 - 12.2010
- Delivered exceptional customer service while assisting public inquiries.
- Utilized strong people skills to foster positive interactions and resolve issues.
- Executed tasks promptly upon request to enhance operational efficiency.
- Managed cash transactions accurately, ensuring financial integrity.
- Organized and straightened sales floor to optimize product presentation.
- Greeted customers warmly and assessed service needs for improved convenience.
- Conducted price changes efficiently to maintain accurate pricing information.
Education
High school diploma -
Central Mountain High School
Mill Hall, PA06.2009
Skills
- Assistant Manager Experience
- Supervising Experience
- Cash Handling
- Merchandising
- Sales
- Retail Sales
- Retail Management
- Shift Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Talent Engagement Specialist
PA CareerLink
12.2022 - Current
Assistant Manager
Super Shoes
04.2019 - Current
Key Holder/Supervisor
Shoe Dept. Encore
09.2018 - 03.2019
Meat Wrapper
Save-A-Lot
09.2013 - 09.2018
Front Desk Clerk
Best Western
09.2012 - 09.2013
Sales Associate
Save-A-Lot
01.2012 - 09.2013
Key Holder/Supervisor
Label Shopper
01.2012 - 10.2012
Sales Associate
Dollar Tree
09.2011 - 01.2012
Customer Service/Food Preparation
Minitmart
01.2011 - 09.2011
Sales Associate
Weis Markets
02.2009 - 12.2010
High school diploma -
Central Mountain High School