Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Goldsmith

McComb,MS

Summary

Accomplished Human Resources Administrator with 3 years of experience in benefits administration, employee relations and corporate policy development. Well-versed in creating reports, managing talent and driving recruitment of top-notch employees.

Overview

7
7
years of professional experience

Work History

Human Resources Administrator

NuevaNuevo Spa
04.2019 - 09.2023
  • Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
  • Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
  • Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.
  • Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities.
  • Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
  • Facilitated the performance management process by providing ongoing feedback, administering evaluations, and coordinating professional development opportunities for employees.
  • Assisted in the development of workplace policies that effectively addressed issues such as harassment prevention, equal opportunity employment, and workplace safety.
  • Played a crucial role in the successful implementation of new HR technology systems by providing training and support to endusers.

Logistics Associate

Amazon
07.2020 - 01.2023
  • Improved warehouse efficiency by implementing innovative inventory management techniques.
  • Reduced order processing time with streamlined packing and shipping processes.
  • Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
  • Managed supply chain operations, optimizing transportation routes and carrier selection for cost savings.
  • Monitored inventory levels closely to prevent stockouts or excess inventory, maintaining optimal balance between supply and demand.
  • Analyzed logistics data to identify areas for improvement, recommending data-driven solutions for increased efficiency.
  • Ensured compliance with relevant regulations governing import/export activities, avoiding costly fines or penalties.

Customer Account Manager

Conduent
09.2016 - 03.2019
  • Enhanced customer satisfaction by promptly addressing concerns and implementing effective solutions.
  • Strengthened client relationships through regular communication and personalized account management strategies.
  • Boosted company revenue by identifying upselling opportunities and promoting additional products or services to clients.
  • Improved account retention rates by proactively managing customer accounts and anticipating potential issues before they arose.
  • Secured on-time payments and collected on delinquent accounts with tailored payment plans.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Contributed to event marketing, sales and brand promotion.

Education

Associate of Arts - Master Aesthetician

Empire Beauty School - Grand Rapids
Grand Rapids, MI
07.2023

High School Diploma -

Lee High School
Marianna, AR
05.2013

Skills

  • Personnel File Management
  • Employee Relations
  • Benefits Oversight
  • Employment Record Verification
  • Proficient in CI
  • Document Management
  • Policy Management
  • Human Resource Management
  • Performance Management
  • Data Analysis
  • In-Person and Telephone Interviewing
  • Analytical and Critical Thinking
  • Remote Conferencing and Communication
  • Decision-Making
  • Microsoft Office
  • Database Maintenance
  • Complaint Handling
  • Documentation and Recordkeeping
  • Human Resources Management Systems
  • Eligibility Determinations
  • Customer Relationship Management

Timeline

Logistics Associate

Amazon
07.2020 - 01.2023

Human Resources Administrator

NuevaNuevo Spa
04.2019 - 09.2023

Customer Account Manager

Conduent
09.2016 - 03.2019

Associate of Arts - Master Aesthetician

Empire Beauty School - Grand Rapids

High School Diploma -

Lee High School

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Brittney Goldsmith