Brittney Gonzales
Dallas,TX
Summary
Driven and detail-oriented professional with a proven track record , enhancing customer satisfaction and streamlining clinic operations. Skilled in advanced ophthalmic equipment and adept at managing high-pressure situations with composure. Demonstrates exceptional communication skills and a fast-learning ability, contributing significantly to team efficiency and patient care excellence.
Overview
23
23
years of professional experience
Work History
Customer Servies Rep
Install Partners Inc.
01.2024 - 06.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Eye Technician
Dallas Eye and Ear
06.2021 - 03.2022
- Supported office administration tasks such as billing, coding, and maintaining electronic medical records for seamless patient care coordination.
- Enhanced patient experience with a welcoming demeanor and clear communication during pre-testing procedures.
- Delivered accurate diagnostic testing results by closely following established protocols and using advanced ophthalmic equipment.
- Assisted patients in selecting appropriate eyewear, considering factors like face shape, lifestyle, and prescription requirements.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Server
Blue Cenote
08.2019 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Upsold high-profit items to enhance sales numbers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Technician
True Vison
03.2011 - 01.2016
- Enhanced patient experience with a welcoming demeanor and clear communication during pre-testing procedures.
- Supported office administration tasks such as billing, coding, and maintaining electronic medical records for seamless patient care coordination.
- Delivered accurate diagnostic testing results by closely following established protocols and using advanced ophthalmic equipment.
- Assisted patients in selecting appropriate eyewear, considering factors like face shape, lifestyle, and prescription requirements.
- Educated patients on proper contact lens usage and care, reducing instances of related complications from improper handling practices.
- Maintained a clean and organized workspace, ensuring proper sterilization of equipment for optimal patient safety.
- Increased clinic efficiency by effectively handling multiple tasks, such as scheduling appointments and managing inventory.
- Streamlined clinic operations by managing patient appointments, records, and insurance verification processes.
- Contributed to the growth of the practice, assisting in marketing efforts and promoting available services.
- Worked closely with insurance companies to process claims accurately and expedite reimbursements for patients.
- Collaborated with optometrists to develop customized treatment plans for patients with specific vision needs.
Waitress
Malibu Bar
10.2009 - 05.2010
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server
Applebee's Grill + Bar
06.2006 - 02.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Receptionist
Gonzales Health & Human Servies Office
02.2001 - 01.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Dallas Can
Dallas Tx04.2011
Skills
-Fast Learner
-Great Attitude
-Great Communication Skills
-Time Management Skills -
Timeline
Customer Servies Rep
Install Partners Inc.
01.2024 - 06.2024
Eye Technician
Dallas Eye and Ear
06.2021 - 03.2022
Server
Blue Cenote
08.2019 - 11.2021
Technician
True Vison
03.2011 - 01.2016
Waitress
Malibu Bar
10.2009 - 05.2010
Server
Applebee's Grill + Bar
06.2006 - 02.2009
Receptionist
Gonzales Health & Human Servies Office
02.2001 - 01.2003
High School Diploma -
Dallas Can
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