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Associate Principal Engineer

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Professionnel polyvalent avec une solide expérience en support fonctionnel SAP MM et SAP Ariba (BN, Sourcing), spécialisé dans la gestion des fournisseurs, le Procure-to-Pay et l’accompagnement des utilisateurs. Compétent dans l’analyse des besoins, le suivi des réceptions (ASN/SES), la résolution d’incidents, la formation et l’amélioration des processus. Doté d’un bon sens de la communication et d’un background en management d’équipes, je cherche à relever de nouveaux défis dans les systèmes d’information et la transformation digitale des achats.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

I have a total experience of 27 years in IT. I have led a team of helpdesk personnel and various project implementations. I possess a deep understanding of how to utilize technology in order to deliver enterprise solutions that meet business requirements. My experience in this field has been enriching and I will apply the same when I am on board with your company.

My qualifications make me eligible for any position in these fields and I give a lot of attention to details while performing any work. Apart from this I am well versed in customer service, oral communication, and problem-solving skills. I can quickly learn new techniques and IT packages. I enjoy solving problems and can work under tight deadlines. I know how important these skills are when you are dealing with clients or giving instructions to your team and colleagues. I possess sound judgment, give clean and convincing instructions and presentations, and try to resolve all the problems arising in the team.

With 3 years of hands-on experience in software quality assurance and project support, I have honed my skills in end-to-end testing processes, team collaboration, and process optimization. During this time, I have successfully led QA teams, enhanced testing methodologies, and ensured the highest standards of software quality throughout the development lifecycle. This experience has provided me with the expertise to drive efficient testing, improve workflows, and deliver high-quality software solutions.

. Real time monitor experience.
. 2 years expirience as an ESL teacher and foreigner teachers Lead in Beijing China.
. Over 5 Years of working experience as an english teacher.
. Over 5 years of working experience in a call center environment
. Able to multitask and resolve problems in a efficient manner
. Strong Communication Skills accompanied by active listening skills and patience
. Ability to understand and analyse the requirements of clients

Profesional con 4 años de experiencia en soporte técnico IT, especializada en resolución de incidencias y atención al usuario. Experta en administración de tickets, soporte remoto y configuración de sistemas. Destacada por su capacidad de comunicación y solución eficiente de problemas técnicos.

Developed and implemented project plans and timelines for automation initiatives across finance teams, identifying opportunities for process automation. Prepare reports on project status, achievements, and risks for stakeholders while maintaining regular communication to address concerns. Additionally, managed project risks, ensured compliance with internal policies through thorough documentation, and provided training and support to finance teams on new tools and processes. Collaborating with IT and development teams, designed, tested, and implemented automation solutions, and conducted post-project evaluations to identify lessons learned and areas for continuous improvement

Dynamic IT Help Desk Agent with proven expertise at Ocean Health Initiatives, excelling in remote support and incident resolution. Enhanced user satisfaction through effective ticket management and exceptional customer service. Recognized for improving system reliability and fostering team collaboration, driving significant service improvements and operational efficiency.

Experienced cybersecurity specialist with extensive knowledge in cybersecurity practices, norms, and principles. Proficient in IT infrastructure assessment, firewall installations, management, and troubleshooting. Demonstrates strong problem-solving abilities, effective communication skills, and a collaborative team spirit. Skilled in cloud computing protection and advanced persistent threat defense. Career goal: to enhance organizational security through innovative cybersecurity strategies.

Personable and tech-savvy, with natural aptitude for troubleshooting and problem-solving. Well-versed in fundamental IT concepts, with hands-on skills in hardware and software support. Committed to delivering exceptional customer service and resolving technical issues efficiently.

BRITTNEY GONZALEZ ALFARO

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IT Help Desk Agent

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