Brittney Grayson
Dallas,TX
Summary
Experienced customer service representative with 10+ years of applying exceptional customer service, conflict mediation, and communication skills to address diverse needs. Successfully mitigates customer conflicts through calm and level-headed strategies, ensuring smooth resolutions. Responsive and resilient team player with an adaptable and resourceful mindset, consistently contributing to team success.
Overview
11
11
years of professional experience
Work History
Tax Support Specialist
OneSource Virtual
04.2022 - Current
- Identified potential credits and deductions for clients through careful review of financial records, maximizing refund opportunities.
- Developed customized tax strategies for clients to minimize liabilities and maximize refunds.
- Prepared accurate tax returns for individuals and businesses, adhering to strict deadlines and regulatory requirements.
- Assisted international clients in navigating US-based taxation system, clarifying complex rules surrounding foreign income reporting.
- Handled audits confidently by liaising between clients and IRS agents or state taxing authorities.
Customer Care Representative
AmerisourceBergen
07.2019 - 03.2022
- Assisted over 50 call-in customers with questions and orders.
- Wrote and proofed orders to reflect proper pricing and discounts.
- Coordinated timely responses to online customer communication and researched complex issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Patient Service Representative
Smile Brands Inc.
08.2016 - 07.2019
- Responded to over 60 incoming calls, scheduling new and recall appointments with goals of increasing business, customer satisfaction, and customer retention
- Maintain directory of office locations, hours, and doctor history
- Identifying payer types to appropriately obtain insurance benefits to check eligibly and office assignment
- Assisted patients in filling out check-in and payment paperwork.
Customer Service Representative
Rite Care Pharmacy
11.2015 - 08.2016
- Communicated with healthcare providers, insurance companies, and patients in person, by email, via fax and telephone.
- Performed clerical tasks, such as filing, and taking payments for prescriptions via telephone
- Properly filled and dispensed average of 250 to 500 prescriptions per day.
- Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications.
- Made requisitions for drugs and supplies with professional guidance from pharmacists.
Customer Service / Operator
Target
06.2013 - 11.2015
- Responded to over 50 telephone inquiries, providing quality service to customers and associates inquiring about availability of products or status of orders
- Assisted with customer product returns
- Returned all clothes left in fitting room to proper sales floors displays
Education
High School Diploma -
David W. Carter
Dallas, TX2013
Skills
- Verbal and Written Communication
- CRM Software
- POS Systems and Ordering Platforms
- Salesforce CRM
- Strong Analytical and Problem-Solving Skills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Tax Software Mastery
- ERP System Knowledge
- State and Local Tax Insight
Timeline
Tax Support Specialist
OneSource Virtual
04.2022 - Current
Customer Care Representative
AmerisourceBergen
07.2019 - 03.2022
Patient Service Representative
Smile Brands Inc.
08.2016 - 07.2019
Customer Service Representative
Rite Care Pharmacy
11.2015 - 08.2016
Customer Service / Operator
Target
06.2013 - 11.2015
High School Diploma -
David W. Carter
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