Brittney Green
Columbus,GA
Summary
- Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Red Lobster
Columbus, GA
01.2021 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Upheld high standards of sanitation in accordance with health department regulations.
Customer Service Representative
A1 Auto Insurance Agency
Columbus, GA
02.2019 - Current
- Respond to customer inquiries via phone, email, and chat
- Resolve issues related to claims, policies, and billing
- Provide accurate and timely information to customers
- Collaborate with internal teams to resolve complex issues
- Consistently meet or exceed customer satisfaction and quality standards
Customer Service Representative
DEF Healthcare
Moreno Valley
03.2016 - 04.2019
- Handled customer complaints and concerns in a professional and courteous manner
- Provided information on healthcare plans and services
- Assisted with enrollment and billing process
- Identified and escalated complex issues to supervisors or specialists
Bartender
Arizona's
Atlanta, GA
01.2010 - 02.2016
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Planned and coordinated special events to boost customer numbers and profits.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
Education
High School Diploma -
Kendrick High School
Columbus, GA05-2006
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Proficient in Microsoft Office and cutomer service software
- Ability to work in a fast-paced enviornment and meet performance standards
- knowledge of healthcare insurance industry
Accomplishments
- Customer Service Certification (2018)
- Employee Excellence Award (2020)
Certification
- CPR and !st Aid certified (2020)
Timeline
Server
Red Lobster
01.2021 - Current
Customer Service Representative
A1 Auto Insurance Agency
02.2019 - Current
Customer Service Representative
DEF Healthcare
03.2016 - 04.2019
Bartender
Arizona's
01.2010 - 02.2016
High School Diploma -
Kendrick High School
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