Brittney Green
Darlington,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Blue Cross and Blue Shield
10.2020 - 01.2022
- Assisted customers with inquiries and resolved issues through effective communication.
- Learned company products and services to provide accurate information to customers.
- Maintained a positive attitude while handling challenging customer interactions.
- Supported team by documenting customer feedback for service improvement initiatives.
- Adapted quickly to new software systems for tracking customer interactions.
Customer Service Representative
Concentrix
01.2018 - 03.2019
- Facilitated communication between clients and internal departments to streamline service delivery processes.
- Analyzed customer feedback to identify trends and recommend enhancements to services offered.
- Implemented process improvements that reduced response times, enhancing overall customer experience ratings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries regarding insurance policies and claims, ensuring satisfaction and retention.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Navitus
08.2015 - 09.2017
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline service processes, improving response times.
- Educated clients on policy details and claims processes, ensuring clear understanding.
- Developed training materials for new hires, contributing to onboarding efficiency.
- Analyzed feedback data to identify areas for service improvement and implement solutions.
- Facilitated communication between customers and internal departments to resolve complex issues promptly.
- Managed high-volume calls while maintaining professionalism and attention to detail in all interactions.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Associate of Science - Computer Information of Science
Everest University
Orlando, FL08.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Customer satisfaction measurement
- Product knowledge
- Team development
- Customer relationship management (CRM)
Timeline
Customer Service Representative
Blue Cross and Blue Shield
10.2020 - 01.2022
Customer Service Representative
Concentrix
01.2018 - 03.2019
Customer Service Representative
Navitus
08.2015 - 09.2017
Associate of Science - Computer Information of Science
Everest University
Similar Profiles
Ashly DavisAshly Davis
Client Services Representative at Florida Blue (Blue Cross and Blue Shield of Florida)Client Services Representative at Florida Blue (Blue Cross and Blue Shield of Florida)
Katia GaudichetKatia Gaudichet
Administrative Assistant at Florida Blue - Blue Cross Blue Shield Of FloridaAdministrative Assistant at Florida Blue - Blue Cross Blue Shield Of Florida
Amber RoweAmber Rowe
Credentialing and Contracting Specialist I at Wellmark Blue Cross And Blue Shield Of IowaCredentialing and Contracting Specialist I at Wellmark Blue Cross And Blue Shield Of Iowa
Hunter ParkerHunter Parker
Police Officer /Narcotics Officer at Darlington Police DepartmentPolice Officer /Narcotics Officer at Darlington Police Department
Lyndsey PateLyndsey Pate
General Manager at Doughlicious Pizza On The SquareGeneral Manager at Doughlicious Pizza On The Square