Brittney Grmusha
Riverside,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Server
American Cruise Lines
05.2024 - Current
- Served food and beverages promptly with focused attention to guest needs including all allergies and special request.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Addressed guest complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Cultivated warm relationships with guest.
Call Center Rep 2 (Member Service Specialist)
Arrowhead Credit Union
08.2023 - 05.2024
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Contributed to process improvements by suggesting innovative solutions that led to enhanced workflows and better results.
- Established trust with members by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork.
Call Center Rep 1
Arrowhead Credit Union
08.2022 - 07.2023
- Exceeds member service standards assisting members accurately and efficiently while maintaining consistent and friendly service
- Acted as member advocate using flexible and open-minded approach and gaining approval for any decision outside of authorization limits
- Completing check, ACH, and bill payment stop payments
- Processed debit and credit card and electronic check payments.
- Advanced use of Symitar to view member balances, transactions, complete transfers, deposit holds, and resolve general to complex online banking inquires
- Processes auto, personal, and credit card loan applications through Akcelerant while answering loan related questions
Assistant Manager
Big 5 Sporting Goods
06.2021 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Management of funds, counting cash in register and safe at opening and reconciling at closing
- Mentored new team members on POS system operations, sales floor, customer service strategies, sales goals, and promoted teamwork.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.
Manager Trainee
Big 5 Sporting Goods
09.2020 - 06.2021
- Training and learning to carry out managerial procedures.
- Assist customers and team members on the sales floor with decision making and problem solving..
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Cashier
Big 5 Sporting Goods
01.2020 - 09.2020
- Processed POS transactions and handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided excellent customer service locating items, completing purchases, and organized product.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Work Study
Graceland University
09.2018 - 04.2019
- Provided service to classrooms experiencing projector and apple tv issues by troubleshooting
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor's Degree - Business Administration and Organizational Leadership
Graceland University
Independence, MO12.2023
Universität Autónoma De Barcelona
Barcelona, ESHighschool Diploma -
Martin Luther King HS
Riverside, CA06.2017
Skills
- Proficient with Microsoft office
- Excellent written and verbal communication skills
- Excellent customer service abilities
- Problem-solving skills
- Time management abilities
- Interpersonal Skills
- Building rapport
- Analytical Thinking
Timeline
Server
American Cruise Lines
05.2024 - Current
Call Center Rep 2 (Member Service Specialist)
Arrowhead Credit Union
08.2023 - 05.2024
Call Center Rep 1
Arrowhead Credit Union
08.2022 - 07.2023
Assistant Manager
Big 5 Sporting Goods
06.2021 - 05.2022
Manager Trainee
Big 5 Sporting Goods
09.2020 - 06.2021
Cashier
Big 5 Sporting Goods
01.2020 - 09.2020
Work Study
Graceland University
09.2018 - 04.2019
Bachelor's Degree - Business Administration and Organizational Leadership
Graceland University
Universität Autónoma De Barcelona
Highschool Diploma -
Martin Luther King HS
Similar Profiles
Julianna SorrentinoJulianna Sorrentino
Server/Bartender at American Cruise LinesServer/Bartender at American Cruise Lines
Devante WilliamsDevante Williams
Engineer/Deckhand at American Cruise LinesEngineer/Deckhand at American Cruise Lines
Cecilia EasterdayCecilia Easterday
Deckhand at American Cruise LinesDeckhand at American Cruise Lines