Brittney Gum
Bel Air,MD
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Red Robin. Skilled in employee training and staff management, adept at fostering a customer-oriented environment. Achieved significant improvements in operational efficiency and financial accuracy, demonstrating a commitment to workplace safety and staff development. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Service-oriented Associate Manager with commitment to excellence and more than 3 years of experience. . Proven history of efficiency and reliability. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Red Robin
06.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Bartender
Redrobin
09.2016 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Associate Manager
Red Robin
05.2016 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with market partners,kitchen managers,staff, fostering collaboration and mutual support.
- KItchen manager duties inventory, food cost, recipe adherence, Training team members, New food roll out meetings. Cleaning, NBO, Truck ordering, service tickets, deliveries, Equipment minor repairs and operation, catering.
- Leader in the front & Leader in the window making sure the guest are happy and satisfied. connecting with the staff and finding out each ones strong suit and game plan for improvements. Making sure togo is perfect. Making memorable connections with staff and guest. Pre shift meetings on whats the focus. comps, void's, cash handling.
- I started as a server in 2016 I have been a Bartender , server, host , Togo host , Cold side cook, Hot side cook, Prep cook, Shift supervised and now associate manager for three years.
Server
Red Robin
05.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Host / Togo Host
Red Robin
05.2016 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cleaner
Amazon
04.2020 - 09.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- cleaned for covid rather than getting un employment.
Professional House Cleaner
Thai Cleaning Service
09.2015 - 01.2016
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Wiped walls, decoration, and appliances.
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Supported clients during life transitions by organizing belongings and decluttering spaces for increased functionality.
- Managed workload across [Number] houses and satisfied customer needs for cleaning standards and details.
- Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Reduced allergens in living spaces through regular dusting, vacuuming, and mopping for improved air quality.
- Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
- Streamlined cleaning processes with the use of efficient tools, techniques, and eco-friendly products.
- Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from clients.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Adhered strictly to safety protocols while using chemicals or equipment, minimizing risks of accidents or injuries.
- Provided flexible scheduling options for clients, ensuring timely completion of all tasks without compromising quality.
- Delivered aesthetically pleasing results with expert furniture arrangement, maximizing space utilization within rooms.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Increased client referrals by consistently exceeding expectations through attention to detail and professionalism.
- Assisted clients in maintaining orderliness in their homes by offering periodic organizational consultations.
- Maintained a high level of hygiene in clients'' homes by sanitizing surfaces and disinfecting high-touch areas.
- Managed inventory of cleaning supplies for optimal usage, reducing waste and saving costs.
- Improved efficiency in housecleaning tasks through ongoing professional development workshops and training sessions on industry best practices.
- Boosted client retention rate with consistent delivery of high-quality cleaning services tailored to each household.
- Contributed to a healthier environment with the use of non-toxic and environmentally friendly cleaning solutions.
- Disassembled lighting fixtures for thorough cleaning.
- Ensured cleanliness of exterior spaces such as patios and walkways through power washing and sweeping.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Server
Rope Walk
04.2015 - 09.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
Venetian Palace
04.2014 - 04.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Dog Handler /Assistant Dog Groomer
Best Friends Fur Ever
04.2012 - 04.2015
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Managed up to [Number] dogs of varying breeds and sizes, providing attentive care.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
- Collaborated with fellow team members to create a smooth workflow between handlers, groomers, trainers, and other staff at the facility.
- Achieved timely and efficient completion of tasks by prioritizing workload and effectively managing time in a fast-paced environment.
- Transported dogs safely and maintained clean driving record.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Reduced instances of behavioral issues among dogs by implementing structured routines during daily activities such as feeding, walking, and playing.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed positively to the overall atmosphere within the workplace by fostering camaraderie among coworkers through teamwork initiatives on complex projects such as event planning and community outreach.
- Continuously expanded knowledge on dog handling techniques and industry trends through attending workshops, conferences, and seminars regularly to enhance professional development.
- Developed strong relationships with clients, resulting in repeat business and referrals due to outstanding service as a dog handler.
- Assisted with the rehabilitation of rescue dogs, working closely with veterinary professionals and trainers to develop personalized training programs.
- Provided exceptional customer service, addressing client inquiries promptly and professionally, resulting in increased satisfaction ratings for the company.
- Managed administrative tasks such as scheduling appointments, updating client records, and processing payments efficiently while maintaining a professional demeanor.
- Increased dog training success rates by utilizing positive reinforcement techniques and maintaining consistency in commands.
- Improved client retention through excellent communication skills, addressing concerns, and delivering progress updates on their dog''s training progress.
- Enhanced client satisfaction by providing exceptional care and attention to their dogs during handling sessions.
- Enhanced team coordination by leading daily briefings on dogs' health and behavior observations.
- Fostered positive relationships with dog owners through empathetic communication and regular updates on their pets' welfare.
- Streamlined grooming processes, ensuring all dogs maintained optimal hygiene and health.
- Coordinated with veterinarians to manage dogs' health care, ensuring timely vaccinations and treatments for illnesses.
Server
Grumpys Bar an Grill
06.2013 - 05.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Picker
Macys Warehouse
11.2013 - 02.2014
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
Salesperson
Waffle House
01.2011 - 10.2013
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met existing customers to review current services and expand sales opportunities.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
Packer
Sax Fifth Ave
10.2010 - 08.2011
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
Cashier
Mars
06.2010 - 10.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Medical Assistant
Tesst College
Towson, MD02.2014
High School Diploma -
Aberdeen High School
Aberdeen, MD05.2010
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Staff Motivation
- Staff Development
Certification
- Certified Bartender, server, togo host, host,cold side cook, hot side cook, Prep cook, shift supervisor, Associate manager [Red robin] - [2016- current]
I love to be at the beach, tubing or on long hikes in the woods very outdoorsy with the pup.
I grew up very country in the woods or in the water fishing, crabbing and hunting. I enjoy hiking seeing the world nature, such as tubing swimming and much more family is a big thing in my book.
Additional Information
references
Jason cox 443-834-6301
Cara Chislholm 443-686-1605
Tiesha gonzalez 443-374-8149
Timeline
Cleaner
Amazon
04.2020 - 09.2020
Shift Supervisor
Red Robin
06.2018 - Current
Bartender
Redrobin
09.2016 - Current
Associate Manager
Red Robin
05.2016 - Current
Server
Red Robin
05.2016 - Current
Host / Togo Host
Red Robin
05.2016 - Current
Professional House Cleaner
Thai Cleaning Service
09.2015 - 01.2016
Server
Rope Walk
04.2015 - 09.2015
Server
Venetian Palace
04.2014 - 04.2015
Picker
Macys Warehouse
11.2013 - 02.2014
Server
Grumpys Bar an Grill
06.2013 - 05.2014
Dog Handler /Assistant Dog Groomer
Best Friends Fur Ever
04.2012 - 04.2015
Salesperson
Waffle House
01.2011 - 10.2013
Packer
Sax Fifth Ave
10.2010 - 08.2011
Cashier
Mars
06.2010 - 10.2010
- Certified Bartender, server, togo host, host,cold side cook, hot side cook, Prep cook, shift supervisor, Associate manager [Red robin] - [2016- current]
No Degree - Medical Assistant
Tesst College
High School Diploma -
Aberdeen High School
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